Melchnau Vacations from ￥234,144

Generaly it was OK.But when we came we found difficult to enter the hotel.Access. to the hotel , our room 203 A.C didn't work. Breakfast was good. Communication with the staff at times difficult. We came from uk. Mainly speak English.

The staff were friendly but unfortunately the impression I got from them is that the hotel ownership does not care to make things right when problems arise. We stayed in the 3 bedroom 2.5 bath apartment for 4 nights and on the 3rd night we noticed hot water was running out. No biggie since we were all able to shower except the last person. The 4th evening and night we had no hot water, and this persisted into the morning of our checkout. As per the staff, the ownership offered no compensation for the inconvenience of not being able to shower on our evening / morning and also not being able to do laundry. I had contacted the hotel staff about the hot water in the evening of our 4th night but there was no one available to help us out. I didn't get a response from them until around 9am the next morning which was too late as we were already preparing to check out. At $1500/night this was completely unacceptable but no recourse was provided. The rest of the stay was okay, but definitely not worth $1500/night. The rooms need repainting and the bathroom showers have tons of mold and mildew in the grout between tiles on the wall.

Excellent hotel in a residential safe neighborhood. Very clean and spacious room and bathroom. Host is amazing and guided us for local information. Breakfast was great with fresh fruits included. Tram station next to it was convenient.

Very disappointing experience – I absolutely do not recommend this hotel. I am extremely dissatisfied with both the hotel and Hotels.com, as neither seemed willing to understand my situation. During a heatwave, this room was unbearable, with a temperature above 30°C. It was impossible to breathe comfortably or sleep. Opening the window was not a realistic solution because the room was below ground level, with the window directly at street level. There were people passing by, constant noise and no privacy. After a disastrous first night, I requested a refund for the unused nights, but the hotel refused. Their only response was that fans were available. Fans are useless when they simply circulate air in a room that is already over 30°C. The website photos do not reflect reality. It is also not clearly stated that there is no reception and that everything must be handled remotely by phone. Parking is advertised as available, but it is not clearly mentioned that it is paid. I was unable to enjoy my stay. For this price, I could have booked a much better hotel with proper service, comfort and transparency. I strongly advise against staying here.