4/10 (不満)
BEN
カップルで旅行
2025 年 7 月 6 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
As soon as we arrived the front door was surrounded in mud.The drainage in driveway is blocked with debris. No attention to detail on arrival and lack of maintenance. Upon entry I tried to boil the kettle for a cuppa. Kettle was broken and leaking! The stove top was also broken and the kitchen fan above stove was filthy and also not working. The toaster was also broken!!The toilet seat was broken.The door leading into the spa/bathroom was smashed in.!! So it's July , mid winter , and the fireplace was going to get a work out...so for 2 cold nights the team at Woodlands retreat supplied me with 5 wet bits of timber!? They told me to go to Coles and buy some firewood!!The cottage was fitted with speakers throughout yet there was something missing...no sound system or DVD player.The outdoor BBQ worked a treat except there were no utensils to clean or cook with. This place is gorgeous and you pay a premium to stay. Ive been here before years ago and loved my stay, that's why we returned. The premium price should obviously be backed by premium service and amenities. I won't come again. New management I guess. The area of Narbethong is breathtaking! Make sure you visit Steavensons Falls In Marysville. Give Woodlands Retreat a miss and treat yourself to accomodation elsewhere. By the way I tried to sort this out with the Woodlands Retreat team directly.....guess what...still waiting for a response. This is the first time I've ever left a poor review.
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BEN
2025 年 6 月に 2 泊滞在
