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Mercure Welcome Melbourne

4.0 star property
Sip coffee while planning your day in one of Australia's most livable cities, exploring local flavors or Queen Victoria Market.

Choose dates to view prices

Melbourne's vibrant energy surrounds guests at Mercure Welcome Melbourne, featuring a shopping mall and coffee shop on site. The Louden Kitchen Grill serves breakfast and dinner, while rooms offer WiFi. Central location, breakfast quality, and attentive staff earn praise.

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services
The current price is ￥12,335
￥13,569 total
includes taxes & fees
May 25 - May 26

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About this property

Mercure Welcome Melbourne

  • Upscale hotel remodeled in 2022 and located near Melbourne Central
  • Located close to Princess Theatre and Queen Victoria Market, Mercure Welcome Melbourne provides a shopping mall on site, a coffee shop/cafe, and dry cleaning/laundry services. The on-site local cuisine restaurant, The Louden Kitchen Grill, offers breakfast and dinner. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and a bar are available to all guests.
  • Other perks include:
    • Buffet breakfast (surcharge), self parking (surcharge), and express check-out
    • Express check-in, a front-desk safe, and free newspapers
    • A computer station, a vending machine, and luggage storage
    • Guest reviews say great things about the breakfast, central location, and helpful staff
  • Room features
  • All 330 individually furnished rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi and desk chairs. Guest reviews highly rate the clean, comfortable rooms at the property.
  • Extra amenities include:
    • Childcare services and free infant beds
    • Recycling, LED light bulbs, and eco-friendly cleaning products
    • Bathrooms with eco-friendly toiletries and showers
    • 46-inch Smart TVs with Netflix, streaming services, and premium channels
    • Wardrobes/closets, refrigerators, and electric kettles

Awards and affiliations

  • Eco-Certified Property
  • This property participates in Ecotourism Australia Sustainable Tourism, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for AUD 60 per night

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 30 for adults and AUD 15 for children
  • Covered self parking fee: AUD 28 per night
  • Nearby parking fee: AUD 28 per night(984 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses some solar energy
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Mercure Welcome Melbourne pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Mercure Welcome Melbourne?

As of May 21, 2026, prices found for a 1-night stay for 2 adults at Mercure Welcome Melbourne on May 25, 2026 start from ￥12,335, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is available for AUD 28 per night.

What time is check-in at Mercure Welcome Melbourne?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Mercure Welcome Melbourne?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Mercure Welcome Melbourne located?

Located in Melbourne Central Business District, this hotel is within a 10-minute walk of Melbourne Central and Princess Theatre. Queen Victoria Market and SEA LIFE Melbourne are also within 1 mi (2 km). Melbourne Central Station is 7 minutes by foot and Parliament Station is 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.8

Good

8.2

Cleanliness

7.6

Amenities

8.4

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 318 out of 1004 reviews
Rating 8 - Good. 379 out of 1004 reviews
Rating 6 - Okay. 170 out of 1004 reviews
Rating 4 - Poor. 91 out of 1004 reviews
Rating 2 - Terrible. 46 out of 1004 reviews

Reviews

Verified

8/10 Good

Chunyu

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, very convenient to transport via tram, train station and bus. Right there in downtown for grabbing foods and shopping.
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Great location to get around the CBD.
Stayed 9 nights in Mar 2026
Verified

6/10 Okay

Ruellyn

Rooms clean, minimal housekeeping though with only pillowcases and towels changed during our stay . Rooms also dark , lighting could be brighter . Well situated for trams, shopping and food .
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Lovely clean room. Friendly staff, great location.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Pam Raewyn

Liked: Cleanliness, amenities, property conditions & facilities
Great room fir what we needed Nice staff
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is excellent. Everything is within walking distance. The room was spacious, with basic amenities. I loved the soap, shampoo and conditioner in the bathroom. The breakfast was great, with a variety of foods. All the staff were very friendly. I will definitely be staying there when I’m visiting Melbourne again.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Jacinta

Liked: Cleanliness, staff & service, property conditions & facilities
Location is so convenient to everything. Close to tram stops, right in the city, just a step to the shops.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Jacklyn

Liked: Cleanliness, staff & service, amenities
Ideal location for shopping and dining.
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness
Great location
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Rachael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, spacious enough, and the bed was comfy for what I needed, so I was very happy with that. The staff were attentive, and the check-in and check-out process was very smooth and easy. My only gripe was how thin the walls were. You can hear nearly everything from the hallway and the rooms next door—conversations, TVs, doors opening and closing, and even intimate activities late at night—which made it hard to get uninterrupted sleep. So just be aware of that if you’re a light sleeper or sensitive to noise. Overall, a good stay with one notable downside.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, close to Everything!! Beds really comfortable. Would stay there again.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great time very close to all the shops and restaurants
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Lila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient for shopping and walking around.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Kerrie

Clean large room. Great location!
Stayed 6 nights in Jan 2026
Verified

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Well located. Friendly staff
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would love to return there on my next visit; I enjoyed the complimentary breakfast, and it’s nearer to the shopping center
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Leisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, clean & tidy
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Carrie-Anne

Great breakfast
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and price was the best
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Aaron

The room was clean on arrival
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Maree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Group stay for a support group for a rare brain disorder. Gathering our volunteer committee from all over Australia for workshopping. The staff were exceptional. The ideology of the Hotel with their programs to support people are also to be commended. Our group really enjoyed our stay and the use of the small conference room for our meeting. We will definitely return.
Stayed 4 nights in Jan 2026
Verified

8/10 Good

georgia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and location. Quite noisy though, road noise and noise from other guests significant
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Nicola

Liked: Cleanliness, amenities, property conditions & facilities
Look….. for a last minute change in my plans, it was fine. Exceptionally clean, with comfortable beds for a very reasonable price; located a very useful locale. However the noise of people using the lift and entering/exiting their rooms and feeling the need to yell at the tops of their voices made sleep almost unattainable. Which is a shame. The noisy A/C almost fixed the noise concern!
Stayed 1 night in Feb 2026
Verified

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Central - quiet- comfortable - good breakfast
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a good varietyvset out for breajfast and there is pkenty of parking stations ariund
Stayed 2 nights in Oct 2025