It was very cozy comfortable room and 24 hour open gym was convenient for me. It was bit disappointed that Bar and restaurant were closed so early that I could only eat dinner some cvs foods,

very convenient and staff are good.:)

COVID measures were good

I had the privilege to stay in the Garden Suite, with access to the Club Lounge. The check-in was SWIFT. A manager came, handled my little luggage and a bell-boy took over and walked me to the Club Lounge. Hot & cold drinks & tea-time snacks were served. I spent an hour before going to the Suite. The suite is IMPECCABLE, from the furnishing to the amenities (Imabari towels) & toiletries (Bamford). It has a large balcony. Though it was rather windy, I kept one of the large panels open. The VIEWS are spectacular! It is a combination of a metropolitan and traditional Tokyo, as one can see the Imperial Palace surrounded by an oasis of green. As the restaurants closed early, an in-room dinner was arranged. I had the beef burger, the Chantilly dessert & a huge portion of the caesar salad. A complimentary Laurent Perrier white sparkling champagne was served with the scrumptious dinner. The bath is OUTSTANDING, as it comes with a "massage jet" mode. I had a luxurious bath while sipping the champagne & enjoying the night scenery. The Tokyo night skyline is GLORIOUS! The breakfast was served in the room. I had a Japanese-themed meal, complete with hot tea and coffee. The package came with pressing service. I had three suit pants freshly ironed. The attention to details by all the staff members is absolutely amazing. The quality of products used is superb. The art pieces in the Suite are a feast to the eyes. Heartfelt gratitude to everyone for making this stay exceptional and memorable!

Staff are professional and friendly. We like the design of the room overall. We are also impressed by the auto open/close lid of the bidet seat. Convenient, sense of high-tech, and it adds an extra layer of protection against germs and viruses. Great stay. Will come to visit Shinjuku again in three months, and we are planning to stay in this hotel again for sure.