Find hotels near Mass General Waltham, Boston from ￥10,837

"We have stayed here many times with no complaints however this time was different. First, there were no food offerings in the morning as before with no explanation as to why. Not even coffee. There was a power outage one evening and the emergency generator did not engage. I had to climb to the 3rd floor on my just recently healed broken ankles. No help or explanation was offered by staff. Spent all night in the dark and no devices were charging. The room landline was also out. I shudder to think what would have happened if we had a true emergency with no means of communication. The next morning when questioned about electrical service the staff member said it would be handled when the assistant manager arrived at 11 am. Seriously? Wouldn’t management have been on scene when there was a known problem? Never again!"

"charged for parking which I was not aware would be done. Literally can't park anywhere else, basically rob you of another twenty bucks."

"Breakfast was great with lots of vatiety"

"The breakfast was destroyed by 9a and a mess altogether. Rooms were fine. Unsure if they actually keep track of room types reserved, tho."

"Not in the lake side. The view was okay. "

"Hotel was filthy. Entire hotel stunk. Just awful smell once you walk in. Room had molds, previous guest/tenant trash, cat food, dog food, pots and pans. Broken and dirty furnitures, dried up throw-up in the stairwell, trash in the hallway. The worst hotel experience I have ever had. This is coming from an immigrant from a third world country. We only slept there because customer service wouldn’t move us without a fee. The over night manager was very apologetic. That was the best part of the stay."

"I always stay at the embassy. The staff is great, everyone is friendly and always so helpful "

"Hotel is newer and modern. Rooms were clean and staff is friendly. Recommend requesting a room opposite side of the highway or you will hear traffic all night."

"I only stayed overnight, but I felt very comfortable. The man at the front desk made all the difference. He answered all my questions even with my accent. He very politely asked me to repeat (a few times ) but I did not feel annoyed. "