The hotel is new, clean, nice and well-maintained. It has a good pool to enjoy as well.
Our disappointing experience is related to the included breakfast that we paid extra for in the reservation. When we arrive, we had to argue the point that breakfast was included. Finally, I believe it was a manager that agreed that it was indeed included. I confirmed that the voucher provided was good for breakfast on both mornings and the staff member confirmed this positively. On the first morning, my wife and two little girls enjoyed the breakfast, but the voucher was taken away. The second morning, they sat down for breakfast and the server denied them breakfast since they did not have the voucher. My wife explained what we were told at check-in and that the voucher was taken by the server on the breakfast the day before. The server did not seem to care and simply denied them breakfast. My wife was not going to cause a scene in front of the children, so did not pursue this further. This is very disappointing and embarrassing for the hotel.