マロル ホテル

"空港内にあるホテルで移動が楽だった。部屋は窓が無い部屋だったが、乗り換え途中の宿泊なので、設備は十分だと思う。スタッフも丁寧な対応をしてくれた。"

"余り心地よくはなかった。残念。"

"清潔"

"Clean and spacious room, hospitable staffs, good access to the airport. If there were more of non veg or Asian food options for breakfast, that’d be great for me personally."

"Extremely Disappointing Experience – Unacceptable Service at The Leela Mumbai Despite informing the hotel in advance that our check-in would be very late at night, the experience was extremely disappointing. We had reserved four rooms. Upon arrival around 0:30 AM, we were told that rooms was not ready. At 2:30 AM, we were informed that the room still could not be prepared, and instead an extra bed was brought in. As a result, five adults had to share only two rooms. Two of the originally booked rooms were cancelled, but the situation was handled very poorly. What was most disappointing was the attitude. Rather than showing genuine concern or taking responsibility, the response felt dismissive and unapologetic. We specifically chose The Leela because of its proximity to the airport, expecting a smooth late-night arrival and proper rest. Instead, we did not get to sleep until 3:30 AM. The check-in was handled by Aditya, and the manager on duty was Ashit. The following day, we were told that airport transfer would be arranged for us. However, when we informed them that we were moving to the Four Seasons, we were told it was “too far” and that they could not provide transportation. This made the earlier promise feel insincere and merely procedural. This was far below the standard expected from a luxury hotel. Unfortunately, after this experience, I would not choose to stay here again "

"Rooms were excellent, really liked the 4 items of laundry per day service. Thank you!"

"ネズミが壁の中や天井にいて、天井の壁の中を走り回り、壁をかじる音が部屋中に響き渡った。毎晩寝る際にうるさく、何度も起こされた。何度か壁を叩いてネズミを追い払ったが、何度も来て騒音が続いた。木材の部分に穴を開けようとしてるのでしっかりとペストコントロールを行なってほしい。 "

"スタッフの対応が良かったです。部屋もとても綺麗でした。"

"朝食はメニューが充実していました。特に卵料理とワッフルが美味しかったです。 アメニティのシャンプー類のクオリティがとても高くてよかったです。"