「Absolutely horrible. Will never ever stay here again.
We checked in to a plunge pool villa. The pool was dirty and gross, beach towels laid out hasn't been washed in forever. Inside there is no ceiling fans only the stand alone portable fans. It was so hot with no air conditioning.
The bed sheets were very dirty with dead bugs on them as well as dead bugs around the entire villa. Not to mention as well live bugs, including many mosquitoes. The entire place hasn't been cleaned. Twice, I asked...
「Although I received the confirmation e-mail from hotel, my reservation was overbooked.
However, there was no words of apology.
Instead, the staff said that they prepared a room for me in another hotel with same quality.
I followed the staff, but the hotel was not at same quality.
No hot water, no wifi, very dirty bed and sheets, so many mosquito in the room...
While I checked inside of room, the staff fled.
It was unacceptable experience.」