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Communication in English could be improved.

My suite was spacious luxurious, and very comfortable. The bathroom has showers, jet tub (jacuzzi) and doubles as a steamroom. The steamroom (sauna) was a blast! CY Waters Hotel was like a retreat. I did not have any contact with other guests! Loved it!

Good location

Very nice property with excellent breakfast

Nice, clean and quiet place to stay.

This was a great location. The rooms were clean and the staff was great. Thank you.

Staff was very helpful and made me feel welcome

Great location

No perks with the room - no hot water/coffee maker, no washlet, no view, no breakfast, etc. but you get what you pay for and for it’s convenient location and price you can use this hotel as a basecamp for your suitcases as you take day or overnight trips elsewhere with less baggage.

For a a night or a few night stay it is sufficient. Staff are good but could be more attentive. I did stay 2 weeks so expected a lil more. All in all well priced and very clean. I used the laundry roo. Which worked well but they could clean the room better. Not cleaned in two weeks there. I would stay there again if back in Machida!!

The front desk team is super helpful and friendly, and they speak great English. The rooms are very clean and a bit more spacious than what you’d expect in a typical Japanese hotel—they even have a microwave, a mini kitchen, and a separate bathroom and toilet. You’re close to lots of restaurants, shops, and convenience stores, and Okubo Station is just a few minutes away. We’d definitely stay here again!

First stayed in Hotel Metropolitan Kawasaki in 2024, only knowing it was near the train station. Stayed again in 2025 knowing what I know now — and will certainly stay here again in the future. The property was surprisingly spacious, clean, and modern. The hotel amenities (ex. laundry room, fitness, etc.) were the icing on top. But the service is the true slice of cake here. The staff are friendly and accommodating - very approachable and polite. They didn't care that we didn't speak Japanese;...

We are so glad we chose this hotel for our last night in Tokyo. Fantastic staff. Room was spacious with good amenities. Great bed. Blackout shades. Very quiet despite being on a busy street. Just a block away from the nearest train station, and free shuttle to the airport (Haneda).

The room was perfect for my son and I and we really love the view.

Clean , good service and great location

1 min. from the underground station and 1 stop to Haneda Airport terminal 3 . Very convenient for early flight , nice italian restaurant ang good food.

I loved this little gem of a hotel. The staff is lovely and the hotel is affordable and really clean. The walls are also super thick so you don’t hear the baseball games that might happen across the street. I also loved the location. The street is quiet but metro close and so many places walkable. I’ll certainly stay here again,