Hotel Firenze Lugano

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Reviews

6.4 out of 10
Near Lake Lugano, Hotel Firenze Lugano provides a rooftop terrace, a coffee shop/cafe, and a garden. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and conference space.

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Business services
  • Bar

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Triple Room, Terrace

A bedroom with two beds, a TV, a desk, and a window.

Triple Room, Terrace

  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Triple Room, Bathtub

A hotel room with two beds, a nightstand, a small table with a vase of flowers, and a mobile phone on the table.

Triple Room, Bathtub

  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Twin Room, Balcony

A bedroom with two beds, a wooden nightstand, a white chair, and a wardrobe.

Twin Room, Balcony

  • 107 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Twin Room, Lake View

A bedroom with a bed, a TV on a stand, a window with curtains, and a view of trees outside.

Twin Room, Lake View

  • Lake view
  • 12 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room, Balcony

A bedroom with a bed, a wardrobe, a desk with a TV, and a chair.

Deluxe Double Room, Balcony

  • Sleeps 3
  • 1 Double Bed

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About the neighborhood

Lugano is home to Hotel Firenze Lugano. Funicolare Monte Brè - Cassarate Station and Villa Ciani are local landmarks, and the area's natural beauty can be seen at Lake Lugano and Path of Olives. Looking to enjoy an event or a game while in town? See what's happening at Pista La Resega or Maccagno Stadium. Discover the area's water adventures with fishing nearby, or enjoy the great outdoors with hiking/biking trails and horse riding. Visit our Lugano travel guide
Map
6976, Lugano, Strada di Gandria 1

What's nearby

  • A coastal city with a prominent mountain, a large body of water, and dense urban development.
    Lake Lugano
    2 min walk - 0.2 km
  • A large, pink building with a green dome, surrounded by well-manicured gardens and tall trees.
    Parco Ciani
    19 min walk - 1.6 km
  • A large, pink building with a green dome and a flagpole.
    Palazzo dei Congressi
    3 min drive - 2.1 km
  • Funicolare Monte Brè - Cassarate Station
    11 min walk - 0.9 km
  • Lugano Exhibition Centre
    17 min walk - 1.5 km

Getting around

  • Melide Station
    11 min drive
  • Lugano Funicular Station
    13 min drive
  • Lugano (LUG-Agno)
    26 min drive

Restaurants

  • Before B4
    3 min drive
  • Il Cannolo
    3 min drive
  • Antica Osteria del Porto
    4 min drive
  • The Trinity Irish Pub
    3 min drive
  • Osteria Funicolare
    12 min drive

About this property

Hotel Firenze Lugano

  • Hotel near Lake Lugano
  • You can look forward to a rooftop terrace, a coffee shop/cafe, and a garden at Hotel Firenze Lugano. In addition to a bar and conference space, guests can connect to free in-room WiFi.
  • Other perks at this hotel include:
    • Buffet breakfast (surcharge), tour/ticket assistance, and smoke-free premises
    • Meeting rooms, luggage storage, and multilingual staff
    • Wedding services and a banquet hall
  • Room features
  • All guestrooms at Hotel Firenze Lugano have amenities such as free WiFi.
  • Extra conveniences in all rooms include:
    • Bathrooms with showers and free toiletries
    • Free infant beds, heating, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:00 AM for a fee: CHF 15 for adults and CHF 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • In-room crib

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 269 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • No elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Limited room service

More

  • Desk
  • Heating

Policies

Check-in

Check-in start time: 6:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 AM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 10 per pet, per day
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 29.0 per day
Free cribs are available on request at the property

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 14 years of age.
  • Tourism fee: CHF 0.15 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 15 for adults and CHF 15 for children
  • Pet fee: CHF 10 per pet, per day
  • Rollaway bed fee: CHF 29.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Frequently asked questions

Is Hotel Firenze Lugano pet-friendly?

Yes, pets are allowed at this property. There's a fee of CHF 10 per pet, per day.

What time is check-in at Hotel Firenze Lugano?

Check-in start time: 6:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Firenze Lugano?

Check-out is at 11:00 AM.

Where is Hotel Firenze Lugano located?

Situated in Lugano, this hotel is within a 15-minute walk of Lake Lugano, Path of Olives, and Funicolare Monte Brè - Cassarate Station. Lugano Exhibition Centre and Parco Ciani are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Firenze Lugano Reviews

6.4

6.6

Cleanliness

7.4

Location

7.4

Staff & service

6.0

Property conditions & facilities
Rating 10 - Excellent. 25 out of 134 reviews
Rating 8 - Good. 35 out of 134 reviews
Rating 6 - Okay. 32 out of 134 reviews
Rating 4 - Poor. 21 out of 134 reviews
Rating 2 - Terrible. 21 out of 134 reviews

Reviews

Verified review

8/10 Good

quaint place. Beautiful setting. Friendly staff
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Liked: Amenities
Friendly and helpful at check in. Great breakfast. Cozy (small) room. Right beside the bus stops going in either direction. We enjoyed stay.
Stayed 1 night in Jul 2024
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort
One bed was very noisy and the towels have seen their better days a decade ago. Staff was friendly! Nice views from the terracce.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Stay!

We had a great stay at Hotel Firenze Lugano! The receptionist was so sweet and welcoming, which set a really nice tone for our visit. The location was perfect for us — we walked the Olive Trail to Gandria right from the hotel, and it was a beautiful and manageable distance. We also ate at the onsite restaurant and really enjoyed it — the food was lovely and the atmosphere was relaxed. While there’s no dedicated parking, we were able to find parking nearby without too much trouble. Overall, it was a very nice stay, and the view from the hotel made it even more special. Would happily stay here again!
Stayed 1 night in May 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
The service was excellent and we had a superb evening meal. We could walk to the lake, and there is an efficient bus service from just around the corner into town (and station). The disadvantage was the main road itself, which was noisy if you have the window open.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Lucca and Lulu went over and beyond to make our stay extra special. Lucca offered to give us a ride to the airport at the last minute when we asked for help since we cannot book an Uber. We arrived at the train station just in time to catch our train to Malpensa airport. Excellent customer service.
Stayed 3 nights in May 2025
Verified review

6/10 Okay

Liked: Staff & service, amenities, property conditions & facilities
Luca was really nice when I arrived and helped me giving the right instructions to navigate around the city. The hotel is located in a nice area, it’s clean and the bed was extremely comfortable. The only downside about this hotel is the breakfast: expensive, with little options, the cereal was old, no fresh food, fruits. Disappointed!
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and beautiful lake.
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, friendly staff, clean rooms, in a quieter part of town. Would stay here again if visiting Lugano in the future.
Stayed 5 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luca, took great care to ensure my families comfort and enjoyment.
Stayed 2 nights in Jun 2022
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room 5 is part of a one and a half diamond property with a 3 and a half diamond view of Lake Lugano. Room was described as deluxe. Expedia or some one should give us partial compensation.
Stayed 1 night in May 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort

Unfortunately

Towels are dirty and smells no air condion
Stayed 1 night in Aug 2025
Verified review

4/10 Poor

Disliked: Amenities, property conditions & facilities
There is no air conditioning on the property. The property looks like it needs some improvements, but there is parking available at the property.
Stayed 1 night in Aug 2022
Verified review

6/10 Okay

Liked: Staff & service

Very basic

There’s only a bed and toilet in the room. Nothing else. No cups. In the toilet, packets of shampoo stuffed at the corner like no one care
Stayed 1 night in Sep 2022
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No one to check in, breakfast (including eggs) were left out at dinner service, couldn’t pay for dinner as the eftpos was broken, no top sheet and duvet smelt of many different perfumes, hair in the bath of an already dirty bathroom.
Stayed 1 night in Oct 2024
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Evening staff less than helpful although morning staff was friendly and helpful. Bedding was old and of poor quality and questionably clean. Towels were more like rags. Location was quite a bit from the center of town but a bus stop was close. Hardly a view of the lake due to over-grown trees and shrubs. I definitely would NOT stay here again.
Stayed 2 nights in Sep 2022
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not cleaned properly, no AC in this hot day, no fridge, very noisy at night because our room on the 3rd floor was actually right on the street level due to the site slope reason, cars passed by all night. And front desk only accept cash not credit card for my city tax, don’t know why
Stayed 1 night in Sep 2022
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
Camera spaziosa ma sporca piena di ragnatele , le finestre e le tende piene di polvere . Tantissimo caldo non per colpa del'albergo ma essendo che non c'è l'aria condizionata e solo un ventilatore era molto difficile dormire . Purtroppo in 4 notti non é mai stata pulita la camera ne cambiati gli asciugamani. Bagno non finestrato e rimane caldissimo tutta la giornata . Di positivo c'è la posizione del'albergo, molto comodo raggiungere il centro di Lugano con i mezzi pubblici.
Stayed 4 nights in Aug 2026
Verified review

6/10 Okay

Liked: Amenities
Die Lage zur Stadt und Busverbindung perfekt. Hotel ist von Hauptstrasse umgeben, sehr laut. Abends lief immer dasselbe Lied im Restaurant unter dem Fenster...etwas nervig. Während meines Aufenthalts (3 Nächte) wurde das Zimmer nie aufgeräumt. Nach der Dusche stand das Bad unter Wasser. Die junge Frau war zwar sehr freundlich, aber irgendwie fehlt die Beziehung zum Betrieb. Ich komme wieder nach Lugano, aber in eine andere Unterkunft.
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Disliked: Cleanliness, amenities, property conditions & facilities
Das Zimmer war sehr gross und man hatte viel platz. Jedoch was das Zimmer überhaupt nicht sauber. Im Badezimmer war es staubig und und es lagen überal Haare. Das Zimmer sah so aus als ich ein gecheckt habe. Das Ich habe das Personal darauf hingewiesen und nach 1 Tag wurde die hälfte vom Zimmer gesaugt. Die andere hälfte war immer noch staubig. Ansonsten war das Personal sehr nett und hilfsbereit.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Liked: Staff & service
Sehr freundliche Bedienung und schöne Aussicht auf den See
Stayed 1 night in Sep 2025
Verified review

6/10 Okay

Liked: Staff & service

Não vale a pena!

O hotel parece um pouco abandonado, as instalações são antigas, não tem recepção o dia todo, chegamos a tarde e nao tinha ninguem para nos receber, tivemos que ligar e entrar sem ninguem no quarto. A roupa de cama é antiga e o quarto tb. Pagamos pelo café da manhã, mas mesmo assim, não foi muito bom, faltavam coisas na mesa, coisas simples como pão. Fomos bem atendidos pelo Lucca, que deixou nossas malas na recepção depois do check-out. Ele fica proximo ao ponto de onibus, o que facilita a ida ate os pontos turisticos de Lugano.
Stayed 1 night in Sep 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nicht zu empfehlen

Das Hotel schliesst Ende Sept.25.....machen nur noch das nötigste.
Man könnte so ein Bett auch entfernen
Zimmer mit Seesicht
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Amenities, property conditions & facilities
Super schneller Check in, auch vor 18:00 (Standard in diesem Hotel). Sauberes Zimmer und ein sehr bequemes Bett. Nostalgische Einrichtung passend zum altem Gebäude. Balkon mit See Sicht. Bushaltestelle gleich neben dem Hotel. Ich habe mich sehr wohl gefühlt.
Stayed 3 nights in Jul 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort

Dårligt!!!

Ualmindeligt nedslidt værelse, som også var beskidt. Håndklæder slidte og lugtede surt. Da der er ingen aircondition er, havde de sat en ventilator op, som var møgbeskidt. Det larmer også en del fra lastbiler, busser og motorcykler lige ude foran. Terrassen er fyldt med ukrudt og ikke engang fejet.
Stayed 1 night in Jul 2025