Long Melford Vacations from ￥171,808

Great bed, plenty of pillows, great tub. Desperately need WiFi extenders, extremely noisy road. Best fish and chips I had in all of England and Wales.

always a pleasure to stay the night before an early flight. Food & wine both lovely, room and staff always helpful.x

The hotel is in a lovely location, surrounded by nature, shops, and restaurants, which makes it very convenient. The staff were friendly and welcoming, the receptionist even offered to help carry our luggage, which we really appreciated. That said, the hotel could benefit from some refurbishment. There is no lift, which makes it difficult when carrying luggage to higher floors. Our room, located on the second floor, was very warm despite the heating being off. We had to keep the windows open, and unfortunately, that meant a few spiders found their way inside. The bathroom was quite small and heated up quickly. I also found the tap a little stiff to use, and it broke while I was trying to open it. We had a family room with a sofa bed, but unfortunately, it wasn’t comfortable, the mattress was uneven, creaked loudly, and caused us two sleepless nights. When we asked about alternatives, we were told the only option was a zip bed, which didn’t sound like a significant improvement. Breakfast was good and had all the basics, but it would have been helpful if staff mentioned that different styles of eggs could be requested, we only found out afterwards, and the scrambled eggs didn’t appeal to us. Overall, this hotel is fine for a short stay, especially if you value the location and friendly service. For longer family stays, however, comfort may be an issue, particularly with the sofa bed.

This was a reasonably priced and fairly comfortable option. Staff were generally very helpful and exceptionally polite. However, on our arrival after being seated in the brasserie, we had to wait a long time and eventually find someone, to place our order. We liked our room with balcony, and the parkland environment. However, it was impossible to use the bathroom during the night without waking the other occupant because of light spillage. As a suggestion it would be good for the hotel to work with the university management to develop a safe pedestrian route to the bus stops at South Courts - the footpath runs out at the car parks and we found we had to walk on the road to progress towards the bus stop. This would be completely unmanageable for someone in a wheelchair. There was a wedding going on during our stay and as the wedding party were using the enclosed garden space, we weren't sure if we could sit there.