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"Island’s workforce is mainly 20-somethings. Service was hit/miss, and they don’t know that details matter. It’s Reef hotel was clean(ish), checkin wasn’t quite smooth, some food/bev were happy, others weren’t approachable. Great location, food was fine, ample to do. "

"Beautiful "

"Clean room /great staff/ located minutes away from the Cruise Whitsundays passenger port . Nice pool "

"Really terrible! I could ignore the previous guests towels hanging up drying on the porch, the shower not cleaned, but I couldn’t ignore that the bed had bedbugs!!! For the price of the room, I would expect a minimum of a clean bed, I could feel them crawling and biting me all night. I spoke with a staff member the next morning and they said they would investigate and call me back…of course no return call. I guess the next guest will have the same problem! I moved to Airlie Beach Hotel for a fraction more cost, but wonderfully clean and I had a great sleep! Definitely not returning!"

"Beautiful view from the balcony, nice staff keeping the room clean and tidy, can’t wait to get back "

"The resort is a great place to relax, amazing food and drinks. Staff need more attention to detail when asked a question. Overall rating 8 out of 10"