The 1st two days there was no A/C. They discounted the rooms.
They put in portable A/C units in the three rooms I had for the 2nd two days.
The staff was great. Very helpful and courteous. Should I return to London I would stay here.
John A.
2025 年 7 月に 4 泊滞在
4/10 (不満)
MIndy Ruth
家族旅行
2025 年 7 月 10 日
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
The concept of the property was great. We had a bedroom, lounge and kitchenette including a washer/dryer. The room was clean and housekeeping came everyday. However, that’s as far as it went. The air conditioner didn’t work and they brought in a portable unit which left a cord on the floor which was a tripping hazard and exhaust piping out of the only open window. Because the window was opened, we heard noise from parties in a courtyard and drilling being done to fix problems with the train system. The lights didn’t work properly and the first night we slept with some of the lights on even after someone tried to fix it for us. The next day the hotel sent up a computer technician who finally fixed the lights. The hallway on our floor was so hot they had a portable a/c unit cooling the computer panel in a hall closet. After some negotiation the hotel didn’t charge us for one night stay of our 4 night stay and removed the charges for a dinner at their restaurant. When we asked for a paper bill showing the final balance,the printer was broken and they could not provide anything. It was only after leaving the hotel that I realized they did not offer to email the final bill to me. In all this hotel was a complete disappointment. While I do a lot of travel, I have never written a critical review of a hotel. But the situation in this hotel needs to be shared with the traveling public. BEWARE
MIndy Ruth
2025 年 7 月に 4 泊滞在
6/10 (普通)
Maneesh
家族旅行
2025 年 7 月 10 日
気になった点 : 設備とサービス
This is a 3 star hotel; not sure why this is rated high. We got a room with small bed instead of the king sized bed. Also the air conditioner was not working in room. They sent portable air conditioner for 1 room that we decided to put in the kids room.
While the staff was hard working but I think management were least considerate about going extra mile to help us accommodate in the better room. After 2 days they found the room with the king size but we had tour reservations and decided - it’s 2 more days. Stay in the same room to avoid the hassle of moving everything. Least management could have done is to compensate for the 5 days on inconvenience.
Maneesh
2025 年 6 月に 5 泊滞在
6/10 (普通)
Beatrice
家族旅行
2025 年 7 月 9 日
良かった点 : 清潔度、設備とサービス
Great location, the staff is super professional but the AC was not working and we had to get a huge temp ac placed in the room. The window had to be kept open allowing noise and light in. Sun sets at 930pm and rises at 430am during the summer.
Beatrice
2025 年 7 月に 5 泊滞在
6/10 (普通)
Benjamin
家族旅行
2025 年 7 月 4 日
良かった点 : 清潔度、設備とサービス
Great location right next to the Tower. A bit loud outside. Staff was awesome and property was clean. But Air conditioning was broken the whole time we were there and it was so hot in the rooms and the hallway. Would have been 5 star but 4 nights of sweating and no sleep was aweful.
Benjamin
2025 年 6 月に 4 泊滞在
2/10 (非常に不満)
Michael
家族旅行
2025 年 7 月 3 日
良かった点 : 清潔度
気になった点 : 設備とサービス
For most of us normal folks, this is an expensive hotel for two nights. The room wasn’t ready on arrival after an overnight flight, which required a change to a different and lower room which was “the same.” Turns out you could hear and feel the underground every ten minutes.
The second night the air conditioning went out and the staff was not equipped to handle the issue or compensate guests for the very uncomfortable night of sleep.
There are probably much better options out there - I’d avoid this place.
Michael
2025 年 6 月に 2 泊滞在
10/10 (非常に良い)
Chongming、Irvine
家族旅行
2025 年 7 月 3 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great service people
Chongming
2025 年 6 月に 8 泊滞在
10/10 (非常に良い)
Corina
小さなお子様連れの家族旅行
2025 年 7 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Directly across from the Tower of London, feet from the tube station, great breakfast downstairs this was a great place to stay!
Corina
2025 年 6 月に 4 泊滞在
6/10 (普通)
Andrew
出張
2025 年 7 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The Air con wasn't cold enough
I instructed 2 single beds, when we got to the room there was 1 double bed, house keeping came to reconfigure the bed.
The pillows were awful, not firm enough and no options for change