1/5 Terrible
Verified traveler
Traveled with partner
31 May 2021
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing went right from getting in the lift, the lift management was a very poor set up, it took forever for the lift to appear, when it finally arrived it took you to all the floors you didn’t press for, got stuck in the lift on numerous occasions, and had to wait on two occasions for the lift to appear finally after 15 Minuates, you might say why didn’t you take the stairs, I am disabled. On arrival to room, the room was very unkept. We was given another room this was the same, dirt on the floors in the toilet bath. Didn’t complain once again, the telephone in the room was not working had to go to reception on numerous occasions. Hotel was very busy and rowdy going onto 2.00 am in the morning did not sleep. We had booked Breakfast for 07.00am staff not ready till 07.15am we had to seat in the reception area for 20 minutes we sat down for continental breakfast, when our main breakfast appeared, the toast arrived soggy only toasted on one side. My partner asked for a fried egg, only scrambled egg available with a cold breakfast served. We went back to the room, I got my swimming things ready for a swim, I went to the reception and asked where the pool was to be told it is closed until at least the 24th June 2021. We then went out and had a tour of London seeing where my Grandson and Grandaughter where being Christened on the same day, we got back to the Hotel got changed ready to go out, when all the Football Chanting Started again, We then made the decision on go home.
Stayed 2 nights in May 2021