Exterior

Reviews of Euston Square Hotel

3 out of 5
Euston Square Hotel
152-156 North Gower Street, London, England

Reviews

8.0

Very Good

Rating 10 - Excellent. 310 out of 905 reviews" "
Rating 8 - Good. 348 out of 905 reviews" "
Rating 6 - Okay. 155 out of 905 reviews" "
Rating 4 - Poor. 60 out of 905 reviews" "
Rating 2 - Terrible. 32 out of 905 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect hotel for us, close to Euston Square, Euston and Warren Street stations, and for Avis hire car pick up. Nice room, with a lift, plenty of space, and great staff.
Stayed 3 nights in May 2024

8/10 Good

Terry

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Nice hotel. The problem was Palestinian flags all over the lobby! Keep your personal beliefs out of a business setting. As a result, we did not even try their restaurant
Stayed 4 nights in May 2024
Response from The Guest Experience Team on May 21, 2024
Dear Guest,It's encouraging to hear that you found our hotel to your liking. We pride ourselves on creating a welcoming environment for all of our guests. Regarding your concern about the presence of flags in the lobby, we want to assure you that Euston Square Hotel is committed to providing a comfortable space for all guests. We strive to maintain an atmosphere that is focused solely on hospitality and service. It's a shame that you did not try our Italian restaurant.Please accept our apologies for any discomfort you may have experienced during your stay due to some flags. We hope to have another opportunity to serve you in the future and to provide you with an even better experience at our hotel.Best regards,The Guest Experience Team

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great location and very comfortable stay
Stayed 1 night in May 2024
Response from The Guest Experience Team on May 13, 2024
Dear Daniel,It's wonderful to hear that you found our location to be convenient and your stay comfortable. We strive to provide all our guests with an ideal experience in a welcoming environment. Your feedback reaffirms the hard work we put in every day.Should you visit us again, we look forward to welcoming you back for another great stay at Euston Square Hotel.Best regards,The Guest Experience Team

8/10 Good

Brian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good property EXCEPT for glass walls on bathroom. Really? People have to go to the bathroom. Won't stay again unless I'm alone.
Stayed 6 nights in Apr 2024
Response from The Guest Experience Team on May 13, 2024
Dear Brian,Your feedback regarding your recent stay at Hotel Euston Square Hotel is highly valued. The architectural choice of using opaque glass walls in our bathrooms aims to provide a modern and sleek aesthetic to our rooms. We understand, however, that this might not align with everyone's preferences. We are truly sorry to hear that this design aspect influenced your overall experience. Please note, your comfort and satisfaction are of utmost importance to us. Should you decide to give us another chance in the future, please do not hesitate to let us know if you have any specific preferences or requirements. We will do our utmost to accommodate them. Best regards,The Guest Experience Team

8/10 Good

James, Bolton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a little smaller than expected & a few marks on the walls however perfect stay would easily stay here again
Stayed 1 night in Apr 2024
Response from The Guest Experience Team on Apr 29, 2024
Dear James,It's wonderful to hear that you found your stay at Euston Square Hotel to be perfect and that you'd choose us again for your future visits. We strive to provide our guests with comfortable and enjoyable experiences.We note your feedback regarding the room size and the few marks on the walls. While our room sizes vary and some are compact to provide value for the location, we will certainly keep your feedback in mind. It is our pleasure to host you and we look forward to welcoming you back in the future. Best regards,The Guest Experience Team

10/10 Excellent

Craig

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like
Stayed 1 night in Mar 2024
Response from The Guest Experience Team on May 8, 2024
Dear Craig,We are thrilled to hear that you had an excellent experience at the Euston Square Hotel. Your satisfaction is our top priority and we are pleased to have met your expectations. Your positive feedback encourages us to continue striving for the highest standards of service. We look forward to having the opportunity to welcome you back on your next visit.Best regards,The Guest Experience Team

2/10 Terrible

Kristen

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t book this. Rooms are tiny, even by London standards. The one tiny table to put things in was broken and fell over. Black mold in the shower. No place to put luggage, no closet or hangers. We had to call Expedia and cancel after one night and they still charged us for three nights. Moved to another hotel it was not anything where you would want to stay.
Stayed 7 nights in Apr 2024
Response from The Guest Experience Team on Apr 29, 2024
Dear Kristen, We are truly sorry to hear that your stay did not meet your expectations. Here at Euston Square Hotel, we strive for our guests to have a comfortable and enjoyable experience. Your comments regarding the condition of the room and the cleanliness of the bathroom have been noted. We're truly sorry if this caused any inconvenience during your stay. We would also like to apologise for any misunderstanding regarding the cancellation policy. We value your feedback as we are always looking for ways to improve our services and the guest experience. We hope we can welcome you back in the future and provide a more positive experience.Best regards,The Guest Experience Team

10/10 Excellent

Thanawat, San Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from The Guest Experience Team on Apr 24, 2024
Dear Thanawat,Your kind words are truly encouraging. We're thrilled to hear that your stay at Euston Square Hotel was excellent. It's our ongoing commitment to ensure the comfort and satisfaction of all our guests. Your positive feedback is a testament to our efforts and we're grateful for it. We look forward to welcoming you again in the near future.Best regards,The Guest Experience Team

10/10 Excellent

Jessica, Farmington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location for getting around the city. There are multiple tube stations in the area to get everywhere. The staff was friendly and helpful. There are a few negatives. The hotel is located in a busy area and across the street from a hospital, which makes for a lot of noise at all hours. The bathroom is not very private from the room because there is only frosted glass around the bathroom. Also, the mattresses were not very comfortable. All in all the hotel was comfortable and well located for touring the city.
Stayed 5 nights in Apr 2024
Response from The Guest Experience Team on Apr 24, 2024
Dear Jessica,Your detailed review of Euston Square Hotel is highly appreciated. It's delightful to learn that our strategic location and friendly staff were beneficial to your experience.We acknowledge your comments about the noise and the privacy of the bathrooms. It's a delicate balance to maintain the hotel's design and the comfort of our guests, and we apologise if any aspect didn't meet your expectations. We also note your thoughts on the mattresses' comfort - we strive for our guests to have a restful stay and your feedback is important to us.Despite the mentioned issues, we're glad to know you found the hotel comfortable and well-situated for exploring the city. We hope to welcome you back for another stay at Euston Square Hotel in the future, promising to deliver an even better experience.Best regards,The Guest Experience Team

6/10 Okay

Mike

Traveled with partner
Liked: Cleanliness, staff & service
Overpriced for very small rooms. The bathrooms are almost on top of the beds. No hot water in the shower in the morning. Felt more like a cell than a hotel room, looking out into a solid brick wall with very little natural light
Stayed 2 nights in Apr 2024
Response from The Guest Experience Team on Apr 24, 2024
Dear Mike,We regret to hear that your recent stay at Euston Square Hotel did not meet your expectations. It's unfortunate that some elements of your stay, such as the room size and water temperature, caused discomfort. Our hotel offers a variety of rooms sizes, tailored to meet differing guest needs and budgets. We understand the importance of a comfortable environment and we strive to ensure that each guest has an enjoyable stay. We are sorry to hear about your experience with the view from your room. We do have rooms that offer different views and we would be more than happy to assist you in selecting a room that better suits your preferences in the future.We value your feedback and will continue to strive for excellence in all areas of our hotel service.Best regards,The Guest Experience Team

8/10 Good

Hayan, Doha

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you. It was a nice and pleasent 2-day stay.
Stayed 2 nights in Apr 2024
Response from The Guest Experience Team on Apr 24, 2024
Dear Hayan,We are delighted to know that you found your stay at Euston Square Hotel to be pleasant and enjoyable. It is our constant endeavour to deliver high standards of service to ensure our guests have a memorable experience.We look forward to welcoming you back for more memorable stays.Best regards,The Guest Experience Team

6/10 Okay

Hilary

Traveled with partner
Liked: Cleanliness, staff & service
Staff friendly and entrance area is nice. However, the rooms are very small and breakfast (which is extra) is limited. The water in the shower was not hot on either morning
Stayed 2 nights in Apr 2024
Response from The Guest Experience Team on Apr 18, 2024
Dear Hilary,Thank you for sharing your thoughts about your recent stay with us at Euston Square Hotel. We're delighted to read about your positive interactions with our staff and that you found our entrance area pleasing.Your remarks regarding our rooms' size and breakfast have been heard. It is important for us to understand our guests' experiences so we can strive to provide better services. We're sorry to hear that you found the room small and the breakfast options limited. Concerning the issue with the water temperature in the shower, we extend our sincerest apologies. We aim to provide a seamless experience for all our guests, and clearly, we missed the mark in this case.We appreciate your feedback as it helps us to understand where we can make improvements to our services. We hope to have the opportunity to welcome you back in the future when we can show you our commitment to providing a comfortable and satisfying experience.Best regards,The Guest Experience Team

6/10 Okay

Awfa

Business traveler
very small room
Stayed 1 night in Feb 2024
Response from The Guest Experience Team on Apr 5, 2024
Dear Awfa,We acknowledge your comment regarding the size of our rooms. At Hotel Euston Square, we strive to provide a range of room options to accommodate various guest preferences and requirements. While some of our guests prefer the cosiness and intimate appeal of our smaller rooms, we understand that others may require more space. Your feedback is valuable and we appreciate your perspective. It helps us understand our guests' preferences better and assists us in our continuous efforts to enhance our service.Best regards,The Guest Experience Team

10/10 Excellent

Abel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, room was too small
Stayed 4 nights in Mar 2024
Response from The Guest Experience Team on Apr 5, 2024
Dear Abel,We're delighted to learn of your satisfaction regarding the service provided during your stay at Hotel Euston Square. Our team strives for excellence and your words are an encouragement to us.Regarding your feedback about the room size, our hotel features different room types to cater to varying preferences. On your next visit, it would be our pleasure to assist you in choosing a room that perfectly fits your needs.We look forward to welcoming you back in the near future.Best regards,The Guest Experience Team

6/10 Okay

Ruggero

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel amenities were ok, the cleaners do an amazing job, however the young receptionist from the night shift, he is just not cut for the job. He just couldn’t be bothered, he just had no interest of being there even patronising at some point. Never mentioned the vip perks, stuck us on a basement room and I have never seen a smile on his face, just rudeness and grumpiness. Completely ruined the stay. Also, during busy times there was no hot water and they wouldn’t keep the luggage after 14:00. if i knew that in advance I would have stayed in an airbnb. The room in the basement, there was no keys to open the window so for someone staying there for 3 x nights the air doesn’t even circulates. Overall, there is potential to be a nice hotel but all this minor things together do not make it a nice experience.
Stayed 3 nights in Mar 2024
Response from The Guest Experience Team on Apr 5, 2024
Dear Ruggero,Your feedback is extremely important to us, and we are genuinely sorry to hear about the inconveniences you encountered during your stay. We are committed to providing our guests with the best possible service, and it's disheartening to learn that we fell short on this occasion.Our team is comprised of dedicated professionals who strive to create a warm and welcoming environment for our guests. It's unfortunate that you did not experience this, particularly from our night receptionist. We will certainly take your comments into account as we work to improve.We also regret the issues you encountered with the hot water and luggage storage, as well as the room allocated to you. These matters will definitely be looked into.Despite these issues, it's heartening to know that you appreciated our hotel amenities and the work of our cleaners. We believe in the potential of Hotel Euston Square and are committed to making each guest's stay as comfortable and enjoyable as possible.We hope that you will consider staying with us again, so we can demonstrate our commitment to providing excellent service and accommodations.Best regards,The Guest Experience Team

8/10 Good

Niall

Liked: Cleanliness, staff & service, property conditions & facilities
The location was excellent being close to both Euston and St Pancras station. Property was slightly tired and the shower took forever to heat up. Reception staff were lovely and even let me check in early, which is always appreciated after an early start.
Stayed 1 night in Apr 2024
Response from The Guest Experience Team on Apr 2, 2024
Dear Niall,Your comments regarding your recent visit to Euston Square Hotel are greatly valued. We're delighted to hear that you found our location convenient, with easy access to both Euston and St Pancras stations.Apologies for any inconvenience you experienced with the shower. Your feedback is instrumental in helping us enhance our guest experience. We're also glad to hear that our reception staff were able to make your stay more comfortable by offering an early check-in.Once again, thanks for sharing your experiences, and we hope your next visit will be even more enjoyable.Best regards,The Guest Experience Team

4/10 Poor

MARK

Traveled with partner
Liked: Cleanliness, staff & service
Unfortunately our room backed onto the fire door. So when anyone walked through it, the door slammed shut and shook the wall our headboard was attached too. This happened frequently throughout the night. Which kept us awake. Each slam was loud and disturbing as well as the wall shaking
Stayed 1 night in Mar 2024
Response from The Guest Experience Team on Apr 2, 2024
Dear Mark, We regret to hear about your recent experience at our hotel. It is our intention to provide a peaceful and comfortable stay for all our guests, and we apologise if this was not met during your visit.Your feedback regarding the issue with the fire door is invaluable. While we cannot directly address the situation, we want to assure you that creating an environment conducive to rest is a priority for us. We understand the importance of a good night's sleep and apologise for any inconvenience caused. We hope that despite this setback, you will give us another opportunity to serve you better in the future and provide the quality experience that we strive for.Best regards,The Guest Experience Team

4/10 Poor

scott

Traveled with partner
Disliked: Staff & service
Not recommended. Took approx 30 mins to check in! Room noisy due to a rattling air con fan. Tv not working in room so ended up using a phone to watch something Bought a coffee in restaurant and got served a coffee that was expresso sized. Poor, would not visit again. Staff seemed quite cold and uninterested.
Stayed 1 night in Mar 2024
Response from The Guest Experience Team on Apr 2, 2024
Dear Scott,It is disheartening to learn that your recent stay with us did not meet your expectations. Your remarks about the lengthy check-in process and the noise emanating from the air conditioning unit in your room have been duly noted. In a similar vein, we acknowledge your observations about the television and the quality of service you received in our restaurant.Our mission is to provide a comfortable, enjoyable experience for all our guests. We deeply regret if you felt our staff did not express this adequately. Your feedback is essential as it helps us to understand where we can make improvements.We hope that you will consider giving us another opportunity to serve you better in the future. We believe that every experience at our hotel should be memorable for the right reasons.Best regards,The Guest Experience Team

10/10 Excellent

Alyssa, Pomona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our three day Stay. Staff was very friendly and helpful. Hotels was very conveniently located to many metro stops/attractions. Would stay again
Stayed 3 nights in Mar 2024
Response from The Guest Experience Team on Apr 2, 2024
Dear Alyssa,It is a delight to hear that you had a pleasant stay with us. Our team at Euston Square Hotel prides itself on providing excellent service, and we're glad to learn that you found them friendly and helpful. Our location indeed offers the convenience of easy access to various attractions and metro stops, and we're pleased that this added value to your visit.It brings us great joy to know that we could provide an experience that would make you choose us again for your stay. We're looking forward to welcoming you back during your next visit.Best regards,The Guest Experience Team

2/10 Terrible

Hemant

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water in morning
Stayed 1 night in Mar 2024
Response from The Guest Experience Team on Mar 26, 2024
Dear Hemant,We deeply regret to hear about your experience with the lack of hot water during your stay. We understand the inconvenience that this may have caused and we sincerely apologise. We strive to provide a comfortable and convenient experience for all of our guests and we will take your feedback into account. We hope to welcome you back in the future and provide a more positive experience.Best regards,The Guest Experience Team

8/10 Good

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredible!
Stayed 1 night in Mar 2024
Response from The Guest Experience Team on Mar 26, 2024
Dear Douglas,We're thrilled to hear such positive feedback regarding our staff. We strive to deliver excellent customer service at Euston Square Hotel, and we're glad to learn that our team made such a great impression. We look forward to welcoming you back soon.Best regards,The Guest Experience Team

6/10 Okay

Tina, London

Stayed 1 night in Mar 2024
Response from The Guest Experience Team on Apr 9, 2024
Dear Tina,We are sorry to hear that your experience at Euston Square Hotel was only fair. We aim to provide an exceptional experience for all of our guests. Your feedback is valuable as it helps us understand where we can make improvements. We would be grateful for the opportunity to serve you better in the future.Best regards,The Guest Experience Team

8/10 Good

Ryan Gibson

Liked: Cleanliness, staff & service
Pretty good place to stay, said they had laundry facilities on expedia however they dont. Instead they use a pickup laundry service that costs a min of 20 pounds so I used a nearby laundromat
Stayed 2 nights in Mar 2024
Response from The Guest Experience Team on Mar 18, 2024
Dear Ryan Gibson,Thank you for sharing your feedback. We are glad to hear that overall, you had a good experience staying with us. We regret any confusion regarding our laundry services and appreciate your understanding. Your feedback will help us to improve our communication regarding our amenities. We look forward to welcoming you back to Euston Square Hotel in the future.Best regards,The Guest Experience Team

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for Euston Station
Stayed 1 night in Mar 2024
Response from The Guest Experience Team on Mar 18, 2024
Dear Simon,Thank you for your review. We're delighted to hear that you appreciated our hotel's convenient location near Euston Station. We strive to offer our guests the best possible experience and we're glad to hear that we met your expectations. We look forward to welcoming you back to Euston Square Hotel in the future.Best regards,The Guest Experience Team

8/10 Good

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the location of this property as it is close to the Warren street line and the Euston station line making it easy to take the tube. They were able to accommodate for an early check in which was great as we arrived to London at 8am in the morning.
Stayed 4 nights in Mar 2024
Response from The Guest Experience Team on Mar 18, 2024
Dear Jennifer,We're delighted to hear that you enjoyed your stay at Euston Square Hotel and appreciated our prime location, with its easy access to the tube. We're also pleased that we could accommodate your early check-in request, as we strive to make our guests' stay as comfortable as possible. Thank you for sharing your experience with us. We look forward to welcoming you back on your next visit to London.Best regards,The Guest Experience Team

8/10 Good

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very conviently located near Euston Station. The staff were super helpful and friendly.
Stayed 1 night in Mar 2024
Response from The Guest Experience Team on Mar 18, 2024
Dear Tanya,Thank you for your positive review. We're delighted to hear that you appreciated our convenient location and found our staff to be helpful and friendly. We strive to provide our guests with excellent service and your feedback makes all our efforts worthwhile. We look forward to welcoming you back to Euston Square Hotel in the future.Best regards,The Guest Experience Team

8/10 Good

Stacey

Business traveler
I was not expecting to stay over another night in London however the trains were all cancelled, I was pleased to find a room available and the booking process was really smooth, the front of house staff were friendly, the reception area is really comfortable and inviting, there is a restaurant and bar area which is good, I didn’t choose to eat but did go to the bar later on into the evening to have a glass of wine, the bar staff were friendly however the choice of drinks were limited. The room was a twin room, very clean and tidy, I liked the tablet on the desk which also was the to remote, I felt a little unsafe when a customer obviously got the wrong room and tried to enter, however I could have dialled down to reception if needed. Overall a great experience, would recommend.
Stayed 1 night in Mar 2024
Response from The Guest Experience Team on Mar 18, 2024
Dear Stacey,We appreciate your kind review and are pleased to hear that you had a positive experience at the Euston Square Hotel. It's heartening to know that you found our booking process smooth and our staff friendly. We're glad that you felt comfortable in our reception area and appreciated the cleanliness of our rooms.We note your feedback regarding our drink selection at the bar and will certainly look into this. We also understand your concerns about safety and assure you we take this very seriously. Thank you for your recommendation and we hope to have the pleasure of welcoming you back in the future.Best regards,The Guest Experience Team

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location was fantastic and the staff were friendly and helpful. The room was clean but felt very minimalist and not welcoming or cosy. No carpet or rugs, just hard flooring, no wardrobe just hooks on the wall, and we hated the bathroom. It was just the end section of the room, screened by one long frosted glass panel through which you could still actually see the person sitting on the toilet. Not their face but their silhouette sitting there on the toilet! Not nice! Plus the paint was peeling off the walls
Stayed 1 night in Feb 2024
Response from The Guest Experience Team on Mar 4, 2024
Dear Sarah,We're glad to hear you found our location convenient and our staff friendly. However, we regret to hear that certain aspects of your stay did not meet your expectations. We appreciate your feedback regarding the room's decor and the bathroom design. We aim to provide a comfortable and private environment for our guests, and we are sorry that this was not your experience. Your feedback is valuable and will be taken into consideration as we strive to improve our guests' experiences. We hope you'll give us another opportunity to better serve you in the future.Best regards,The Guest Experience Team

2/10 Terrible

Thomas

Stayed 1 night in Feb 2024
Response from The Guest Experience Team on Mar 26, 2024
Dear Thomas,We deeply regret that your experience at Euston Square Hotel was not up to your expectations. We strive to provide the highest level of service and it seems we fell short during your visit. We greatly value your feedback and will use it as we continually work to enhance our guest experience. We hope you will give us another chance to serve you better in the future.Best Regards,The Guest Experience Team

4/10 Poor

Brandon

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t enjoy
Didn’t enjoy
Stayed 1 night in Feb 2024
Response from The Guest Experience Team on Mar 4, 2024
Dear Brandon,We're truly sorry to hear that your stay did not meet your expectations. Your comfort and satisfaction are our top priorities, and we regret to hear that we fell short in this instance. We would greatly appreciate it if you could provide more details about your experience, so we can better understand where we can improve. Please don't hesitate to reach out to us at your convenience. We hope for the opportunity to serve you better in the future. Best regards,The Guest Experience Team

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would definitely recommend.
Fantastic trip and lovely welcome. Great room and service.
Stayed 2 nights in Feb 2024
Response from The Guest Experience Team on Feb 21, 2024
Dear Craig,It's heartening to hear that you've enjoyed your stay at Euston Square Hotel, from the warm welcome to the quality of our rooms and service. We strive to provide our guests with a fantastic trip and it's wonderful to know that we have achieved that during your visit.Your positive recommendation is highly appreciated. We are looking forward to welcoming you back for another memorable stay with us.Best regards,The Guest Experience Team

10/10 Excellent

Phill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff very friendly and helpful. Breakfast excellent quality and value.
Stayed 2 nights in Feb 2024
Response from The Guest Experience Team on Feb 21, 2024
Dear Phill,It is heartening to read your kind words about our dedicated staff and the excellent quality of breakfast provided at Euston Square Hotel. We strive to offer our guests a memorable experience, and it brings us immense satisfaction to know that we were able to meet your expectations.Your compliment is a wonderful testament to our continued efforts to provide top-notch service. Your feedback will not only inspire our team to keep up the good work but also motivate us to strive for further excellence.We hope to have the opportunity to welcome you back for another delightful stay. Best regards,The Guest Experience Team

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from The Guest Experience Team on Feb 21, 2024
Dear Philip,We're thrilled that you've had an excellent experience at the Euston Square Hotel. Your satisfaction is our highest reward and we're glad to know that we've reached that goal during your stay. We firmly believe in providing our guests with high-quality services and amenities, and your feedback is a testament to that commitment.Hoping to welcome you back soon.Best regards,The Guest Experience Team

10/10 Excellent

Saffron

The staff were helpful and my room was nice.
Stayed 3 nights in Feb 2024
Response from The Guest Experience Team on Feb 16, 2024
Dear Saffron,It brings us immense pleasure to know that you found our staff helpful and your room to your liking. Our team at Euston Square Hotel is dedicated to ensuring that every guest enjoys a comfortable and enjoyable stay.Should you plan another trip in the future, we would be delighted to welcome you back.Best regards,The Guest Experience Team

10/10 Excellent

Moshe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from The Guest Experience Team on Feb 16, 2024
Dear Moshe,We are thrilled to hear about your excellent experience at Euston Square Hotel. Your satisfaction is our highest priority and it's always rewarding to see our efforts resonating with our guests. We look forward to the pleasure of welcoming you back soon.Best regards,The Guest Experience Team

4/10 Poor

Thomas

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a comfortable hotel.
A lot of black mould in the bathroom. Very basic bedding.
Stayed 1 night in Feb 2024
Response from The Guest Experience Team on Feb 16, 2024
Dear Thomas,We are sincerely sorry to hear about your recent experience at the Euston Square Hotel. Our aim is to provide a comfortable and enjoyable stay for all of our guests. The issues you've highlighted are certainly not reflective of the standards we aim to uphold. Regarding your concerns about the quality of our bedding, please know that we continuously strive to offer our guests the best in terms of comfort and quality. We are grateful for your feedback as it provides us with an opportunity to improve. We hope to get another opportunity to serve you better in the future.Best regards,The Guest Experience Team

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great value.
Business trip. Room is a bit small for anyone other than a solo traveler. Otherwise, fantastic hotel. Clean, comfortable, great location and friendly staff
Stayed 1 night in Feb 2024
Response from The Guest Experience Team on Feb 16, 2024
Dear Alice,Your kind words about our hotel are truly appreciated. It's heartening to learn that you found our location convenient and our staff friendly. We strive to provide a great value experience and it's wonderful to know we succeeded in your case.As for the space in our rooms, we understand your point. While our rooms are designed with efficiency in mind, we realize that space needs may vary from guest to guest, especially those on business trips. We appreciate this insight and will certainly take it into account.We're glad that your overall experience was a positive one and we look forward to welcoming you again at Euston Square Hotel.Best regards,The Guest Experience Team

10/10 Excellent

Alice

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from The Guest Experience Team on Feb 16, 2024
Dear Alice,We're absolutely thrilled to hear your overall experience was excellent! It's feedback like yours that motivates us to keep striving for the highest standards in hospitality. We sincerely hope to have the opportunity to welcome you back to Euston Square Hotel in the future.Best regards,The Guest Experience Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, friendly staff, some noise
Booked for 3 nights as I was taking exams nearby. The gentleman at reception is friendly. Initially allocated a basement room (double room no windows) which had a really bad smell. Called reception who dealt with it swiftly and moved us to a twin room. It was clean and functional for a short stay. The only issue we had with the second room was the noise outside the window - not sure what it was but sounded like an extractor fan which made it hard to sleep. My experience could have been different if we weren’t moved from the basement, but generally a decent stay for short term bar the noise. Close to the station and restaurants.
Stayed 2 nights in Feb 2024
Response from The Guest Experience Team on Feb 16, 2024
Dear Guest,We appreciate you choosing to stay with us during your exam period and for taking a moment to share your experience. It's gratifying to hear that our team was able to assist you promptly when you experienced an issue with your initial room. Our staff are indeed committed to providing friendly and efficient service to ensure that our guests have a comfortable stay.We regret to hear about the noise disturbance you experienced. As a hotel located in a bustling city area, we strive to minimise such inconveniences as much as possible. We will certainly take your feedback into account as we continuously work to enhance our guest experiences.We are thrilled to hear that you found our location convenient. Our proximity to the station and restaurants is indeed one of the aspects that our guests appreciate.Thank you once more for your feedback, and we hope to have the opportunity to welcome you back for an even more enjoyable stay.Best regards,The Guest Experience Team

6/10 Okay

Rachel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good base for a weekend in London
Staff were very friendly throughout the stay. Room was refurbished to a degree - new bathroom and bed but floor was broken and uneven. Had a few issues with the toilet continually flushing. Ok place for a weekend break!
Stayed 2 nights in Feb 2024
Response from Author on Feb 4, 2024
Dear Guest, Thank you for choosing our hotel and sharing your experience. We're pleased to hear our friendly staff and refurbished amenities contributed to your stay. However, we apologize for the inconvenience caused by the uneven floor and toilet issues. Your feedback is valuable, and we're addressing these concerns promptly. We appreciate your understanding and hope to welcome you back for an improved experience. Best Regards, Euston Square Hotel

8/10 Good

Robert

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from The Guest Experience Team on Feb 3, 2024
Dear Robert,Thank you for rating your stay with us at Hotel Euston Square. We are delighted to hear that you had a pleasant stay. We hope you had a chance to explore some of the popular attractions that London has to offer and we look forward to welcoming you back soon!Best regards,The Guest Experience Team

10/10 Excellent

Nathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from The Guest Experience Team on Feb 3, 2024
Dear Nathan,We are delighted that you had an enjoyable stay at Hotel Euston Square. We are always striving to provide the best possible experience for our guests and it is wonderful to hear that we were able to deliver. Thank you for choosing us for your accommodation needs.Best regards,The Guest Experience Team

10/10 Excellent

Enrico

Stayed 1 night in Jan 2024
Response from The Guest Experience Team on Jan 31, 2024
Dear Enrico,We are delighted that you enjoyed your experience at Euston Square Hotel. We look forward to welcoming you back in the near future.Best regards,The Guest Experience Team

4/10 Poor

Daniel

Stayed 1 night in Jan 2024
Response from The Guest Experience Team on Jan 29, 2024
Dear Daniel,We regret to hear that your stay with us at Euston Square Hotel was not satisfactory. We strive to provide the best experience for all of our guests, so we apologise for any shortcomings during your stay. Is there anything specific that we could have done differently or better that would have improved the overall experience? We appreciate any feedback you can offer in order to help us improve in the future.Best regards,The Guest Experience Team

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Guest Experience Team on Jan 29, 2024
Dear Josh, We're delighted you enjoyed your stay at Euston Square Hotel. We strive to ensure our guests have a pleasant experience and we're grateful you were satisfied with ours. Thank you for taking the time to rate us.Best regards,The Guest Experience Team

6/10 Okay

Jon, Winterley

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We picked a "superior" room but we got an accessible room. The bathroom was not comfortable and the sink was just above my knees, making it uncomfortable for washing and shaving. Despite the fact the the bedroom was actually quite big, the bed was against the wall, making it difficult to get out without disturbing my partner.
Stayed 1 night in Jan 2024
Response from The Guest Experience Team on Jan 26, 2024
Dear Jon,We're sorry to hear about the discomfort you experienced during your stay with us. We understand that the layout of the room was not your preference and it affected your comfort. At Euston Square Hotel, we strive to provide a variety of room options to cater to the unique needs and preferences of our guests, and we regret that this particular arrangement did not meet your expectations.We appreciate you sharing your experience and we'll certainly take your feedback into account. Best regards,The Guest Experience Team

8/10 Good

A

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from The Guest Experience Team on Jan 26, 2024
Dear A,We appreciate you taking the time to provide us with your feedback about your stay at Euston Square Hotel. It is great to hear that you enjoyed your time with us and we are delighted that we were able to meet your expectations. We thank you for choosing Euston Square Hotel and hope that you will stay with us again in the future.Best regards,The Guest Experience Team

10/10 Excellent

Nimsi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from The Guest Experience Team on Jan 24, 2024
Dear Nimsi, Thank you for choosing to stay at Euston Square Hotel. We are delighted to hear that you had a pleasant experience with us. It's always our goal to ensure our guests have a comfortable and enjoyable stay. We look forward to welcoming you back in the future.Best regards,The Guest Experience Team

10/10 Excellent

Kieron

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff. Only criticism, and this applies to larger people only, is that the toilet in the room was very cramped. The shower could have been smaller which would have given more toilet space. The loo downstairs in the restaurant is perfect however!
Stayed 1 night in Jan 2024
Response from The Guest Experience Team on Jan 22, 2024
Dear Kieron,Your positive feedback about our staff is heartening. We are glad to note that they contributed to making your stay enjoyable. We take note of your observations about the space distribution in the bathroom of your room. Your perspective is valuable to us and we appreciate your suggestions for improvement. We are, however, pleased to know that you found the facilities in our restaurant satisfactory.Your comfort and satisfaction are of utmost importance to us and we look forward to serving you better in your future visits.Best regards,The Guest Experience Team

10/10 Excellent

GARY

Stayed 2 nights in Jan 2024
Response from The Guest Experience Team on Feb 12, 2024
Dear Gary,We are delighted to know that your stay at Euston Square Hotel was excellent. Your positive feedback is certainly encouraging. We strive to provide our guests with memorable experiences through our dedicated service and attention to detail. We are looking forward to hosting you again in the future.Best regards,The Guest Experience Team