Unfortunately, this was our first poor experience with a property listed on VRBO. Although the property has ample space and the kitchen is relatively well appointed, the bathrooms were in bad need of updating. There was a lot of mold and mildew in back bedroom shower and both bathrooms'crudely built cabinets beneath sinks were falling apart. It may have at one time been like the pictures and description, but clearly has not been maintained.. As far as communication, it was fine once we checked in but we ended up having to contact customer support prior to our stay to get a hold of the manager or owner and get our check in information. Also, the entry into the garden apartment is tricky in the dark. The tightly winding black tile stairs are black and there is not a sensor light when you approach so the narrow winding staircase down to the apartment is pitch black in the evening... a member of our party fell going down those stairs on our arrival. Until this unit is updated and bathrooms brought up to standards, I would not recommend staying here.