The room had a sewer smell which was unbearable. Had to move out of room at 4am in the morning, no other room to move to or compensation because no one could speak English. The only person who could speak English was the Manager who clocked on at 8am in the morning. This could of been a one off problem but not good enough for a 4 or 5 star hotel
宿泊されたお客様
2019 年 3 月に 1 泊滞在
10/10 (非常に良い)
Heping
2018 年 11 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
柳州处处都是景!酒店干净,床上用品舒适,早餐很好!(但是希望以后都包早餐。)
Heping
2018 年 11 月に 3 泊滞在
2/10 (非常に不満)
joe、hawaii
2018 年 1 月 2 日
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
No air conditioning
Checked in about 3pm went shopping and dinner.. Came back to room hot.. Tried to adjust air conditioner with no luck .had my wife rich is Chinese call front desk to complain was told no a/c because outside cold just open windows..at 130 am room temperature was 80 degrees I called front desk and asked if anyone speaks English someone came on phone then when I explained about situation I was told he didn't understand me.. At 200 am we checked out I asked for manager no one came to help or try to accommodate us.. So left hotel and still had to pay for that night at this terrible place with bad service..