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立地は良い。部屋が狭い。部屋の造りは電源も多く、使い易い。 ホテルは一部エレベーターが無く、階段を利用するので、荷物が重い場合には、スタッフを呼ぶ必要がある。

What’s great about this hotel is definitely its location. Kensington Park is right next door, and having Whole Foods and M&S nearby is very convenient. The building itself isn’t modern or new, but the rooms are clean and well maintained. The housekeeping team does an excellent job — big applause to them! However, the front desk service did not meet five-star standards. The staff were expressionless, and we never saw a smile during our stay. Upon arrival, they couldn’t find my reservation by name, and I had to provide the booking number. I had booked two separate rooms for myself and a friend, and requested that they be on the same floor, but this wasn’t initially arranged. After we pointed it out, they managed to move my room to the same floor, which we appreciated. Both restaurants offered an appealing menu, and the Kensington Garden view from Min Jiang was simply superb. At checkout, we weren’t given receipts automatically and had to ask for them. It turned out the car hire fee was incorrect, and without the receipt, we wouldn’t have caught the mistake. It was puzzling that the receptionist didn’t provide the receipt in the first place.

スタッフは皆　親切で安心して滞在することが出来ました。

とても綺麗なホテルでスタッフの方も皆親切でロケーションもとても便利

たくさんのボトルウオーターを提供してくれて、助かりました。毎日フルールを盛ってもらえるのも嬉しかったです。 電子レンジとオーブンの使い方はマニュアルをネットで探して理解しましたが、最初戸惑いました。まあ、外国の家電で一目見て使えることは珍しいので想定内です。洗濯機もダイヤルいっぱいでしたが、乾燥までできてよかっです。 エントランスもホテルとは別になっていて、我が家感覚で滞在できました。また、利用したいです！