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"Clean tidy house, good location for us, massive TV, host always quick to answer questions"

"This property was well maintained. Alice was very helpful with checking in and also replied promptly for any questions. Will definitely stay here again when I am in the Stoke-on-Trent area."

"Unfortunately, the property did not meet reasonable cleanliness or maintenance standards. On arrival, the oven and hob were visibly dirty with grease and residue, and the kitchen overall did not appear to have been properly cleaned. There was no bin provided anywhere in the property, only loose bin bags left for guests to manage waste themselves. The bathroom showed visible mould around the shower area. This is a hygiene issue that should not be present in a paid short-term let. The sofa in...