Lazer X Treme

Recent stay for my daughters birthday, and everything was great, I have to be honest and say the rooms are smaller than I expected but everything was clean and Ed at the front desk checked our family in super quick and also let us use the scissors that I needed BADLY lol. We did experience an incident where another guest and her daughter (both adults) came up to our floor threatening our children, cursing at me, and giving off a very aggressive demeanor. I spoke with the manager Shelly on duty and she was able to resolve the situation immediately. She was very understanding, kind and fair. Just off how the situation was handled I must give Shelly standing ovation! This lady was demanding we be removed from the hotel because our kids who were a little loud coming up from the pool around 830pm. Once I advised Shelly I spoke with the excited children and they were under control, she told me that we are more than welcome to come down the lounge if the kids needed to get some energy out, she also noted that quiet hours start at 1030. The night went on with no further incidents. Thank you SHELLY!! If I were to book again it would only be because of YOU . Be blessed

The staff was wonderful! When I pointed out that Expedia screws up our resevation for three for two bed stay, they did not charge extra by still gave us the beautiful room we had reserved, as well a the taster Sunday brunch! Vry understanding and desirous to make us comfortable-even helped take our bags to our rom!!

Beautiful, historic hotel!