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"Well, the hotel isn't exactly horrible—especially since it has just been renovated—but it suffers from major structural issues regarding sewage disposal. The "ocean views" are misleading, as they are seen from the rear balcony and are located more than 500 feet away. The cleanliness is relatively good; however, the rooms lack air conditioning, and you are forced to rent fans. The staff appears competent but comes across as rather unexpressive."

"Fantastic location of hotel. Staff were amazing with me when I arrived as was upset, they reassured me gave me a glass of fizz and even upgraded my room . Maids were good. Everyone was friendly in hotel. Mainly couples hotel . Couldn’t fault them would definately stay again given location too was great "

"Average 3* hotel. Upon arrival, there was a distasteful smell around the reception area. Staff at check in was very helpful but after subsequent interactions with the staff seemed quite dismissive and less welcoming which was a shame. Room was clean and basic amenities provided but no general waste bin bags available. We were only staying 3 nights so we would not buy bin bags. Also no room service since we were only staying 3 nights. View from room was average. "

"Brilliant experience. Very friendly staff. Views of the ocean and location were excellent. Breakfast was scrumptious (special thanks to the chef at the omelette station) but food at other restaurants at the resort could get better (basics like burger and wrap were underwhelming) . Would definitely come again for the hospitality and the vibe."

"Staff not overly nice or helpful"

"Hotel in an excellent position opposite the beach. Room was spacious as was the balcony and with plenty of seats. Pool area is very good with plenty of sun beds although there are still ‘bed bookers’ Breakfast catered for all tastes being extensive. Although there did not appear to be a restaurant in the Cleopatra, the 3 restaurants in the Mediterranean Palace are available for Cleopatra guests. Not expensive and with 20% discount very reasonable, not busy and good food. Very enjoyable stay. Thank you"

"Great communication with hotel staff if you need anything Clean ,quite and great location if looking for a relaxing holiday "

"Superb hotel. I’d look nowhere else if coming to Tenerife. Never disappoints. Lovely staff. Well sited. Good food."

"The restaurant staff were very good, but the food wasn’t great. The pool lifeguard with the towels was so rude nearly every day. It’s a shame you don’t get basic amenities in the room like water and better bathroom amenities. "