I have been staying at your property on and off since March while assisting the Lakeland Police Department with case work. During those times, I’ve consistently requested Room 305, which I consider my usual. I got room 304, this time around. When I inquired about changing yesterday, I was told today you can switch me but upon returning today, I was informed it was no longer an option without any explanation or even a simple apology.
Despite repeated issues in the past, including roach infestations and maintenance concerns, I’ve chosen to overlook them out of convenience and have even taken measures myself to address some of the problems. However, the current conditions are unacceptable.
Upon being placed in Room 304, I found the following issues:
• The toilet does not flush
• The shower knob has detached
• There is no toilet paper or towel provided
• Roaches are falling from the ceiling
• I was assigned a room with both a microwave and fridge, despite specifically requesting one without
These are serious health and sanitation violations. I even had to go to the Lakeland Police Department to use the restroom and take a shower due to the inoperable bathroom in my room.
Despite informing the front office, no one has responded or attempted to resolve the situation. As a result, I will be filing a formal health violation report.
I’m sharing this so management is fully aware of the situation. I expect a prompt and professional resolution.
Sincerely,
MM