Ladys Pass Vacations from ￥183,747

The property was not clean, with food marks on walls and the bathroom had not been thoroughly cleaned. Floors were dirty.

There were no teaspoons in the room to stir coffee or sugar when making a cuppa

We did not eat breakfast at the hotel. Clean close to trams and train station and great staff.

The service at the Grand Hyatt was exceptional, from the warm welcome at reception to the incredibly helpful bell desk. I felt genuinely valued throughout my stay, and the top-notch amenities really added to the experience. It is a fantastic hotel that makes you feel right at home in the heart of Melbourne.

We stayed for 3 days and really liked the place. It was generally clean and good value. The only reason for not giving 5 stars was it is a bit dated and the bed was a bit small for such a big room (garden view). Good location next to river and 25 mins from cbd.