Find all hotels by Best Western in Lackawanna, NY from ￥16,075

"All the staff was kind and helpful. The restaurant allowed the hotel customers to order food even when the restaurant was technically closed. The room was very clean."

"good staff, breakfast was great"

"Took 35 minutes for a shuttle to get 2 miles from the airport, no call from desk clerk to alert driver. Room lock on door malfunctioning. Urine in the toilet upon entry into the bathroom, obviously left by cleaning staff or never checked. Absolutely disgusting."

"Pool was lovely, friendly, lots of local amenities "

"Was led to believe the free breakfast was a full breakfast, but was only continental, with toasted breads and bagels and one flavor of yogurt. Anything else had to ordered and charged for at the "cafe". I found 2 pieces of broken glass and a dirty washcloth in the bathroom, and asked for housekeeping but was told they had gone home."

"Breakfast was fantastic "

"Bar was great! Hotel room had a smoky smell throughout and loud guests in the hallway at 2am."

"Great hotel with friendly staff."

"Very good"