I recently stayed at this rental property, and while the customer service was excellent, there were some significant issues with the house itself that I feel need to be addressed. The hosts were incredibly responsive, friendly, and accommodating, which made the check-in process smooth and stress-free. They were quick to respond to any questions I had, and it was clear they genuinely cared about providing a good experience for their guests.However, there was noticeable water damage in several areas, particularly around the walls and ceilings in the kitchen corner. This issue caused the house to have a strong musty odor throughout, which gave the entire space an unpleasant, moldy smell. The damage seemed like it had been there for quite some time, and it was clear that it hadn't been properly addressed. Unfortunately, the smell was strong enough to make it uncomfortable to fully enjoy the space on the main level.While I appreciate the great customer service and the overall layout of the house, the water damage and moldy smell were major drawbacks that really affected my experience. I hope the property owners take the necessary steps to repair the damage and resolve the issue, as this could be a fantastic rental with a little attention to upkeep.
Sara S.
2025 年 3 月に 3 泊滞在
10/10 (非常に良い)
Chris G.、Where do you live?
2024 年 12 月 31 日
良かった点 : 清潔度
Accurate property description
This place was perfect for our family. Check in and check out was easy. The garage door remotes were low on battery upon arrival, but the host fixed them right away.
Chris G.
2024 年 12 月に 4 泊滞在
10/10 (非常に良い)
Ryan H.
2024 年 11 月 20 日
良かった点 : 清潔度
Great!
Great!
Ryan H.
2024 年 10 月に 2 泊滞在
2/10 (非常に不満)
Melissa M.、Austin
2024 年 10 月 15 日
気になった点 : 清潔度
Pool completely empty when arrived, customer service personnel are non-existent.
When we arrived it was completely evident that nobody looked over the home before our stay. I received an email 2 hours before my arrival that the pool “had to be drained” (without any explanation as to why) and I was assured it would be in working order by the next day. However, the built in pool-filler was barely putting out water so I was Instructed to fill the pool with the water hose myself by the AvantStay staff. I was assured I would be contacted by AvantStay’s customer service team to discuss compensation for the pool issue the next day, as we were unable to use the pool for a night and half a day and nobody contacted me. I still have not spoken to anyone from the company regarding compensation (4 days later) and have been told today via text that they’ve sent me emails and texted me but that is completely false. Besides the pool issue, the home had hot tub tiles laying out in the backyard, a long extension cord laying out, and shards of glass and a cigarette butt on the ground. There were also no fitted sheets on the bed and no mattress pads. The grill was “out of order”, and the outside noise is very loud with the windows opened and they need to be opened due to no air conditioning. All in all, you definitely do not get what you pay for at this home, and you certainly don’t get “luxury service” that AvantStay claims to provide.
Melissa M.
2024 年 10 月に 4 泊滞在
8/10 (良い)
Shruthi V.
2024 年 9 月 6 日
良かった点 : 清潔度
The Stay was nice although there were a few things that can improve
The stay was beautiful! The house literally felt like we were abroad in Europe. They have a beautiful lemon tree which made the garden smell like lemons. My friends and I had a fantastic time and used the swimming pool and table outside for a Sunday brunch. There were a few things I felt that can be improved I do wish there was central AC or more window ACs because it did get hot at times. The hot tub did not heat up and I asked for extra sheets but there was a hair on it. Also the listing saying it can accommodate 10 people but I will say it was comfortable for 9. The 10th person had to squeeze on the bed with us. The sleeper sofa in the living room was dirty so we could not use that.
Shruthi V.
2024 年 8 月に 4 泊滞在
4/10 (不満)
Valerie T.
2024 年 8 月 21 日
気になった点 : 清潔度
Nightmare on Via Capri Street BLACK MOLD
Black mold & needs renovations
During our five day stay at this property in beautiful La Jolla we were horribly surprised at the current condition of the property. The guest bathroom in the upper floor is infested with black mold. Numerous holes in the wall were covered up with furniture. The entire hot tub needs to be updated as a majority of the tiles have fallen off. Countless dead bees and spiders surround the pool. We had to call the manager of the property to come and clean the pool so that we can safely walk without cutting our feet on the broken tiles. The outdoor grill, as pictured in the photos, does not function. We had such high hopes for this property, but it definitely needs some updating and attention for potential safety hazards. If I could rate this any lower I would!!!
Valerie T.
2024 年 7 月に 4 泊滞在
10/10 (非常に良い)
Robert d.
2024 年 8 月 6 日
良かった点 : 清潔度
Nice Place
Loved it!!!
Robert d.
2024 年 7 月に 3 泊滞在
10/10 (非常に良い)
Maureen W.
2024 年 6 月 21 日
良かった点 : 清潔度
Review
Good property. Appreciate the additional grill while the other one was unavailable and the EVOO!
The spa tile needs to be repaired. You had tiles that had fallen off in the pool and spa. This represents a liability.
You also were not able to close the primary master bedroom door.
Everything else was great and clean.
Maureen W.
2024 年 6 月に 4 泊滞在
10/10 (非常に良い)
Jivan M.
2024 年 4 月 24 日
良かった点 : 清潔度
Great Luxury Home in La Jolla
The property was beautiful. The hot tub and pool were put to good use. Quiet neighborhood and very close to all the great restaurants and downtown. Easy check in and no issues with the home.
Jivan M.
2024 年 4 月に 4 泊滞在
10/10 (非常に良い)
Arthur H.、Where do you live?
2024 年 4 月 3 日
良かった点 : 清潔度
Great for families
Our family spent Spring Break here and had an incredible time. The pool is great for kids and they loved the water slide. Hot tub takes a bit to heat up but was great otherwise. The home itself is spacious and comfortable, with a great kitchen and the master bedroom/bathroom is exceptional. Would definitely stay here again
Arthur H.
2024 年 3 月に 3 泊滞在
6/10 (普通)
Patricia S.、Bellingham Washington
2024 年 3 月 11 日
良かった点 : 清潔度
Hills above La Jolla
We had a nice time rediscovering LaJolla and relaxing. The family room off the kitchen was home base, though we made dinner nightly and enjoyed the dining room. Kitchen gear was spare but adequate for simple cooking. No complaints about the house, and the Avant communications were excellent. That said, we were very disappointed to be told shortly before our stay that the pool would not be heated. We were happy to pay the extra fee, and it was promptly refunded, but the heated pool was a primary reason to select such an expensive house. The hot tub was usable some of the time, but was programmed to shut off every few hours, so we would have to wait for it to heat again. The other factor that troubled us was the location of the driveway. To pull in and open the gate, and again on departing, put us right in the way of a busy intersection. I wouldn’t take that risk again. Again, I want to emphasize how helpful and courteous the Avant staff were.
Patricia S.
2024 年 2 月に 4 泊滞在
10/10 (非常に良い)
Kelly B.
2023 年 12 月 20 日
良かった点 : 清潔度
Perfect family celebration
We stayed here with family to celebrate our sons college graduation. The house was was perfect for entertaining everyone. We made great memories.
Kelly B.
2023 年 12 月に 3 泊滞在
10/10 (非常に良い)
Andy S.
2023 年 12 月 19 日
良かった点 : 清潔度
Great spot and great location!
Loved our stay in the beautiful area of La Jolla. Beautiful property and in a great area. Would definitely stay again!
Andy S.
2023 年 11 月に 3 泊滞在
8/10 (良い)
Pedro Miguel P.
2023 年 12 月 17 日
良かった点 : 清潔度
Thank you.
Great stay and enjoyed the comfort of the home.
Pedro Miguel P.
2023 年 12 月に 3 泊滞在
8/10 (良い)
Tierney A.
2023 年 11 月 15 日
良かった点 : 清潔度
girls trip to La Jolla
Overall, we enjoyed our stay at Villa Valencia.
The house was clean and comfortable with all the basics we needed.
We were all adults; I wouldn't recommend this house for toddlers or young children as the stairs would pose a hazard, as well as the pool area. It is on a corner of two very busy streets and there is a bit of street noise and its a little hard to turn into the property, but we made it work.
We had some issues with the driveway door not opening and were a little disappointed in how long it took to get someone to the house to fix it, but it didn't majorly impact the trip, thankfully.
Tierney A.
2023 年 11 月に 2 泊滞在
10/10 (非常に良い)
megan H.
2023 年 11 月 13 日
良かった点 : 清潔度
Excellent location, views and hosts.
Fantastic stay, easy access to beaches and shopping, view of ocean, nice pool, amenities and lots of room to relax, in a private setting in La Jolla, California. Multi million dollar property close to all of San Diego’s famous attractions.
megan H.
2023 年 11 月に 2 泊滞在
10/10 (非常に良い)
Claire J.
2023 年 11 月 8 日
良かった点 : 清潔度
Beautiful house
This house was true to its photos, well appointed, clean and perfect for a family.
Claire J.
2023 年 11 月に 2 泊滞在
10/10 (非常に良い)
Jon P.
2023 年 10 月 17 日
良かった点 : 清潔度
Weekend Trip
Weekend getaway with the kids; couldn’t have asked for a better place to stay. Was perfect.
Jon P.
2023 年 9 月に 2 泊滞在
10/10 (非常に良い)
Erin M.
2023 年 9 月 27 日
良かった点 : 清潔度
Wonderful house and location
My husband and I stayed at this property during our wedding that was in La Jolla. AvantStay sent messages checking in and making sure everything was great with us. The house had everything we needed and everyone enjoyed their stay.
Erin M.
2023 年 9 月に 4 泊滞在
10/10 (非常に良い)
jerrod E.、santa cruz
2023 年 8 月 29 日
良かった点 : 清潔度
Cousin(s) family reunion.
Location was fantastic.
The property was so good, we didn’t need to go to the beautiful La Jolla beach!
jerrod E.
2023 年 8 月に 3 泊滞在
10/10 (非常に良い)
Jennifer F.
2023 年 8 月 16 日
良かった点 : 清潔度
Great place to stay
Our family of 5 enjoyed staying at Villa Valencia. The house was big enough, so everyone had their own space and we all enjoyed spending time outside at the pool or around fire pit.
Jennifer F.
2023 年 8 月に 7 泊滞在
10/10 (非常に良い)
Scott S.、Marion, IA
2023 年 6 月 11 日
良かった点 : 清潔度
Great Family Home
Plenty of gathering space both inside and out. Everything was well stocked.Location is great to see the area, entrance/exit is a little tough with traffic though. Management communication was unbelievably responsive and helpful.
Scott S.
2023 年 6 月に 7 泊滞在
10/10 (非常に良い)
Sharon M.
2023 年 5 月 21 日
良かった点 : 清潔度
Great experience.
The photos and description of the house/property was accurate.
The house was great for our family gathering. There were multiple areas for people to hang out throughout the property with two living areas, great patio with bar, hot tub and pool with waterfall.
Sharon M.
2023 年 5 月に 3 泊滞在
10/10 (非常に良い)
Dayna G.
2022 年 11 月 9 日
良かった点 : 清潔度
Great size for our group, lots of place to spread out.
We loved it here, and had a lot of fun using the hot tub and other amenities. It’s obviously well maintained.
All of the bedrooms felt private and the beds were cozy. We loved watching the sunset from the balcony!
The kitchen could use a few more supplies. No foil/Saran wrap, only 3 dish towels when cooking for a group of 10. We ended up buying a cheese grater for the house. Thankfully we brought a few large pots from our home otherwise we would have not had enough pots and pans to cook our meals. There were plenty of plates and silverware though!