Kumamoto Vacation Packages

"the staff are great and will try to assist in any way they can. Even when Expedia booked a smoking room instead of a non-smoking room.…""the staff are great and will try to assist in any way they can. Even when Expedia booked a smoking room instead of a non-smoking room.WW…"

Reviewed on Aug 31, 2019

"They had supplied a few drinks inside the room refrigerator, however, the explanation on the sheet written in ENGLISH is totally incorrect. Basically says the drinks in the fridge are already paid for, which wasn't the case, but the ENGLISH was written that way. I think it's an embarrassment to the hotel. They should just say drinks are not included with the room rate.…""They had supplied a few drinks inside the room refrigerator, however, the explanation on the sheet written in ENGLISH is totally incorrect. Basically says the drinks in the fridge are already paid for, which wasn't the case, but the ENGLISH was written that way. I think it's an embarrassment to the hotel. They should just say drinks are not included with the room rate.WW…"

Reviewed on Nov 25, 2019

"For reference, we went when some of the COVID-19 restrictions were still in place. We arrived on a rainy day. Hotel staff greeted us outside with umbrellas and carried in our luggage. The hotel lobby was equipped with hand sanitizers, face masks, and they checked our temperature. Due to restrictions the usual morning buffet was suspended. They had 2 food options which were both great. Before entering the restaurant, we were required to do another temperature check. The rooms were amazing. Having a 5 year old we chose the Kumamon room and it was a hit. The room was also equipped with a bottle of hand sanitizer and special bags to dispose of used masks. Staff was completely friendly and professional. Spoke enough English to understand each other. We can’t wait to stay there again.…""For reference, we went when some of the COVID-19 restrictions were still in place. We arrived on a rainy day. Hotel staff greeted us outside with umbrellas and carried in our luggage. The hotel lobby was equipped with hand sanitizers, face masks, and they checked our temperature. Due to restrictions the usual morning buffet was suspended. They had 2 food options which were both great. Before entering the restaurant, we were required to do another temperature check. The rooms were amazing. Having a 5 year old we chose the Kumamon room and it was a hit. The room was also equipped with a bottle of hand sanitizer and special bags to dispose of used masks. Staff was completely friendly and professional. Spoke enough English to understand each other. We can’t wait to stay there again.WW…"

Reviewed on Jul 6, 2020

"Had a wonderful stay at the hotel. Room had great view over Kumamoto Castle, and was equipped with good amenities, albeit small. The quality of the breakfast really shined, one of the best we had in our journey across Japan. The location was so convenient that we were hardly in need of going elsewhere for anything. I highly recommend this hotel for stay at Kumamoto.…""Had a wonderful stay at the hotel. Room had great view over Kumamoto Castle, and was equipped with good amenities, albeit small. The quality of the breakfast really shined, one of the best we had in our journey across Japan. The location was so convenient that we were hardly in need of going elsewhere for anything. I highly recommend this hotel for stay at Kumamoto.WW…"

Reviewed on Dec 27, 2019