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Crowne Plaza ANA Kumamoto New Sky, an IHG Hotel

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Minibar, in-room safe, desk, free WiFi
Minibar, in-room safe, desk, free WiFi
Minibar, in-room safe, desk, free WiFi
Minibar, in-room safe, desk, free WiFi

Overview of Crowne Plaza ANA Kumamoto New Sky, an IHG Hotel

Crowne Plaza ANA Kumamoto New Sky, an IHG Hotel

4.0 star property

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services
  • Parking available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
860, Kumamoto-ken, Kumamoto, 2 Higashi, Amidaji-cho, Chuo-ku

Explore the area

  • Popular LocationKumamoto Station Tourist Information Center11 min walk
  • Popular LocationKitaoka Nature Park15 min walk
  • Popular LocationKumamoto Airport Golf Course32 min drive
  • AirportKumamoto (KMJ)40 min drive

Choose dates to view prices

About this area


Crowne Plaza ANA Kumamoto New Sky, an IHG Hotel is located in Chuo Ward, a neighborhood in Kumamoto, and is near the airport. The area's natural beauty can be seen at Kitaoka Nature Park and Suizenji Gardens, while Kumamoto Prefectural Art Museum and Contemporary Art Museum Kumamoto are cultural highlights. Kumamoto Zoo and Botanical Garden and Mifune Dinosaur Museum are also worth visiting. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Kumamoto Station Tourist Information Center - 11 min walk
  • Shinshigai Shotengai - 14 min walk
  • Kitaoka Nature Park - 15 min walk
  • Kumamoto City Hall - 6 min drive
  • Kumamoto Airport Golf Course - 32 min drive

Getting around

  • Kumamoto Station - 11 min walk
  • Kumamoto Airport (KMJ) - 40 min drive

About this property

Crowne Plaza ANA Kumamoto New Sky, an IHG Hotel

4-star Kumamoto hotel in Chuo Ward, near Kumamoto Castle
This smoke-free hotel features 2 restaurants, a bar/lounge, and self parking. Free WiFi in public areas and free train station drop-off are also provided. Additionally, a business center, conference space, and dry cleaning are onsite. All 187 rooms offer free WiFi and free wired Internet, plus refrigerators and TVs with satellite channels. Other amenities available to guests include minibars, room service, and rainfall showerheads.
Crowne Plaza ANA Kumamoto New Sky, an IHG Hotel offers 187 air-conditioned accommodations with minibars and safes. Televisions come with satellite channels and pay movies. Bathrooms include shower/tub combinations with rainfall showerheads, slippers, designer toiletries, and bidets.

This Kumamoto hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Gloves available
Hand sanitizer provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (JPY 1500 per day)
  • Wheelchair-accessible parking available
  • Roundtrip airport shuttle (surcharge) from 6:00 AM - 7:00 PM
  • Free train station drop-off shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: JPY 2500 per person
  • 2 restaurants
  • 1 bar
  • Room service available

Family friendly

  • Laundry facilities
  • Refrigerator


  • Ballroom
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Water dispenser

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Languages spoken

  • English
  • Japanese

Business services

  • Business center
  • Computer station
  • Conference space


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking


  • Smoke-free property

Restaurants on site

  • Suncielo
  • Kohrin
  • Felice

Room amenities


  • Air conditioning
  • Bed sheets
  • Heating


  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/tub combination
  • Towels


  • Pay movies
  • Satellite channels
  • TV

Food and drink

  • Minibar
  • Refrigerator


  • Desk
  • Electrical adapters/chargers
  • Phone
  • Safe
  • Slippers

Similar properties

See similar properties



Check-in from 3 PM - midnight
Minimum check-in age - 18


Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: JPY 2500 per person (approximately)
  • Airport shuttle fee: JPY 780 per person (one-way)
  • Self parking fee: JPY 1500 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

ANA Hotel Kumamoto
ANA Hotel Kumamoto Newsky
ANA Hotel Newsky
ANA Kumamoto
ANA Kumamoto Hotel
ANA Kumamoto Newsky
ANA Newsky
Kumamoto ANA Hotel
Kumamoto Newsky Hotel
Crowne Plaza ANA Kumamoto New Sky Hotel
Crowne Plaza ANA New Sky Hotel
Crowne Plaza ANA Kumamoto New Sky
Crowne Plaza ANA New Sky
Crowne Plaza ANA Kumamoto New Sky
Crowne Plaza ANA Kumamoto New Sky, an IHG Hotel Hotel
Crowne Plaza ANA Kumamoto New Sky, an IHG Hotel Kumamoto
Crowne Plaza ANA Kumamoto New Sky, an IHG Hotel Hotel Kumamoto

Frequently asked questions

Overall score and ratings



Rating 5 - Excellent. 351 out of 761 reviews
5 - Excellent 46%
Rating 4 - Good. 328 out of 761 reviews
4 - Good 43%
Rating 3 - Okay. 57 out of 761 reviews
3 - Okay 7%
Rating 2 - Poor. 20 out of 761 reviews
2 - Poor 3%
Rating 1 - Terrible. 5 out of 761 reviews
1 - Terrible 1%




Staff & service




Property conditions & facilities



3/5 Okay

Traveled with family
Liked: Cleanliness, staff & service
The room was unbearably HOT.
Stayed 2 nights in Dec 2021

5/5 Excellent

Stayed 1 night in Dec 2021

2/5 Poor

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Too hot to handle
The hotel and rooms are nice. The biggest problem that we had was the temperature. The rooms are not individually temperature controlled so our room was blazing hot. The first night the staff gave us a fan that you filled with ice (which felt like 1930). It was unbearable. The second night we asked the staff to move rooms and they said there were no other rooms available and they agreed that the room was very hot (measured at 78 F); they stated other guests complained it was too cold. We happy said "we will trade them", but they did not laugh. We were given another room which was slightly cooler (74 F) and we slept there our last night. The staff was helpful enough but our experience was miserable. We did not receive any compensation. We also ate dinner at the restaurant and the failed to bring our desserts and coffee with our dinner sets. It was not worth bringing it up to them. They also could not make a Manhattan coctail with a fully stocked bar. If it was not on the exact menu then it was not do-able (common in Japan). If we had not had the temperature problems I would have given this hotel a very good rating but we were exhausted every morning because we would sweat all night.
Stayed 2 nights in Nov 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo holiday in Kumamoto
Three night stay in Kumamoto for a quick getaway. Crowne Plaza was easy to check into, drop bags, and head out to site see. Clean and mostly comfortable; the beds in Japan are always to hard. Location is good. One stop away from the JR/Shinkansen station and easy to walk if you want. Also a few stops on the tram away from shopping, restaurants and bars. Considering the low cost per night, would definitely stay again.
Stayed 3 nights in Dec 2020

3/5 Okay

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wifi was very poor. Not useable for business.
Stayed 2 nights in Nov 2020