2/10 (非常に不満)
宿泊されたお客様
2025 年 9 月 8 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Fantastic Staff, Awful Hotel
Let me just start by saying the staff working there were all really friendly, but the hotel is in a poor state.
This was one of those situations where everything is so bad you just give up and grit through it.
Bed was extremely uncomfortable with broken springs that hurt my body. No top mattress.
There was an air vent which was so loud and hard to sleep through. The fridge and ac were also loud but ac could be turned off.
There was a pervasive smell of damp and mold in the room. Being asthmatic I would not have made it another night.
Bathroom floor was full of short dark hairs. There was so much, had there been a pet in the room before? Either way it had not been cleaned properly.
Shower was broken and took forever (I mean several, several minutes) for not-cold water to come and temperature didn't reach beyond lukewarm. The water wouldn't drain so I had to take my cold shower in short bursts waiting for the water to drain slowly in between.
Breakfast was really unfresh and awful. The fresh fruit looked several days old and everything was soggy. While there was a lot to chose from it the lowest quality possible. I didn't dare to eat much.
Lastly, a large private party held at the hotel that night, unfortunately there was loud music and people walking and talking (and yelling in the corridors all night). Could've been overseen if not for all the other issues.
I was unable to comfortably do the things you get a hotel for: sleep, wash and eat.
Staff was great at least.
宿泊されたお客様
2025 年 9 月に 1 泊滞在