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"Amazing staff, clean rooms, excellent food, and beautiful views of Lake Kawaguchi and Mt. Fuji"

"Very spacious and clean room, staff was friendly."

"Amazing all round"

"We stayed in the Annex two buildings down, not in the hotel. We had a group of 4 so wanted a larger space for everyone. There were two beds and two futons, plus a couch. Both the beds and futons were extremely hard and none of slept at all. We were also woken up at 8am by construction on the building which we were not notified in advance of. We had a kaiseki dinner at the hotel the first night which was just ok. The staff did not explain anything about what we were eating and seemed uncomfortable talking with foreigners. We ate a lot of what we didnt know what we were eating and it seemed to be more about varying textures than taste. We did not get the breakfast or use the onsens. We did get a massage that spa which was very nice however with the hard beds, I feel like it was cancelled out. There is no view of fuji but can see the lake from the private entrance. It was fully stocked with housewares, two bathrooms, one shower and an overly large cedar bathtub that we did not use. "

"The room was so clean and exciting to try Japanese traditional room (dinner, bed, private family bath). Staff were so friendly. It was walking distance to skytree and pick up bus station at Fuji-Q. hotel's main road clearly can see mount Fuji and take some nice photos and on top on brown bridge also. "

"It is an old hotel but a very well kept hotel. The Japanese style rooms was a great experience for my friends and family. Amazing view from our rooms and throughout the hotel of Mount Fuji. Beautiful hostel grounds to walk around and very peaceful. "

"Breakfast was good, the open air bath and sauna with view of Fuji was amazing, bus up and down the mountain to yamanakako proper was really handy. "

"Convinient and good location"

"The staff were fantastic. Kind and helpful. The location was also great "