i booked this hotel to spend my last night in koh samui after a 3 month trip here with my girlfriend.
we checked in mid afternoon and headed out to see the sunset and have some dinner.
we booked a deluxe jacuzzi seaview room,advertised with a king size bed with premium bedding, cable tv with premium channels, in room climate control.on returning to the room in the night time, we went out onto the balcony.the light for this didn;t work.in fact,6 out of the 8 light switches in the room did not work. with the lights of koh phangan in the distance, i went to run my girlfriend a bath.the water was cold and barely came out of the tap.the wash basin and shower produced only cold water.
i called reception and the lovely lady immediately came to the room, in the meantime, i had switched on the tv. only 4 channels worked.
the lady couldn't get the jacuzzi to work. the water in our bathroom was still cold.
i asked if we could change rooms. the room next door was available, but on inspection, was much smaller with a queen size bed a tiny shower and a small balcony.
obviously the spec for this room was much lower than what i had booked and paid for, but no other alternative was offered. the hotel was empty, however i was told no other alternative room could be found.
the offer was for us to check out and book another hotel???!!!!
at 9.30pm!
this level of service for what is allegedly a 4* hotel is simply unacceptable.
