Skip to main content

Pezula Nature Retreat

Travelers find endless possibilities at this nature retreat, from rejuvenating hydrotherapy sessions to challenging rounds of golf on scenic courses

Choose dates to view prices

Pezula Nature Retreat near Knysna Lagoon offers relaxation and adventure. Guests can golf, play volleyball, or visit the spa for hydrotherapy and body wraps. This family-friendly hotel provides activities for all ages.
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Pet friendly
  • Parking included
The current price is ￥30,428
￥35,443 total
includes taxes & fees
Mar 7 - Mar 8

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or above
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Luxury Villa, 2 Bedrooms

Luxury Villa, 2 Bedrooms | Terrace/patio

Luxury Villa, 2 Bedrooms

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Patio
Separate dining area
Separate sitting area
Fireplace
Private plunge pool
Air conditioning
Connecting rooms available
Refrigerator
  • Ocean view
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Nature Large Suite

Nature Large Suite | Terrace/patio

Nature Large Suite

Highlights

Patio
Fireplace
Private outdoor hot tub
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 86 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Sky Large Suite

1 bedroom, premium bedding, pillowtop beds, minibar

Sky Large Suite

Highlights

Fireplace
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Premium bedding
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Sky Extra Large Suite

Lake view

Sky Extra Large Suite

Highlights

Fireplace
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Pillowtop bed
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Nature Extra Large Suite

1 bedroom, premium bedding, pillowtop beds, minibar

Nature Extra Large Suite

Highlights

Fireplace
Private outdoor hot tub
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Sky One Bedroom Residence

Sky One Bedroom Residence | 1 bedroom, premium bedding, pillowtop beds, minibar

Sky One Bedroom Residence

Highlights

Fireplace
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Pillowtop bed
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Nature One Bed Room Suite

Nature One Bed Room Suite | 1 bedroom, premium bedding, pillowtop beds, minibar

Nature One Bed Room Suite

Highlights

Fireplace
Private outdoor hot tub
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Sky Inter-leading Suite

Lake view

Sky Inter-leading Suite

Highlights

Fireplace
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Pillowtop bed
  • Lagoon view
  • Sleeps 6
  • 1 King Bed OR 2 Twin Beds

View all photos for Nature Inter-leading Suite

Terrace/patio

Nature Inter-leading Suite

Highlights

Fireplace
Private outdoor hot tub
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • Sleeps 6
  • 1 King Bed OR 2 Twin Beds

View all photos for Eco Sky Inter-leading Suite

Terrace/patio

Eco Sky Inter-leading Suite

Highlights

Fireplace
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Premium bedding
Pillowtop bed
  • Sleeps 6
  • 1 King Bed OR 2 Twin Beds

View all photos for Eco Nature Inter-leading Suite

Eco Nature Inter-leading Suite | 1 bedroom, premium bedding, pillowtop beds, minibar

Eco Nature Inter-leading Suite

Highlights

Fireplace
Private outdoor hot tub
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Pillowtop bed
  • 78 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Twin Beds

View all photos for Eco Sky Large Suite

Terrace/patio

Eco Sky Large Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Fireplace
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Premium bedding
Pillowtop bed
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Eco Nature Large Suite

Eco Nature Large Suite | 1 bedroom, premium bedding, pillowtop beds, minibar

Eco Nature Large Suite

Highlights

Fireplace
Private outdoor hot tub
Connecting rooms available
Kitchenette
Mini-fridge
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Eco Sky Extra Large Suite

Terrace/patio

Eco Sky Extra Large Suite

Highlights

Fireplace
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Pillowtop bed
Blackout drapes/curtains
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Eco Nature Extra Large Suite

Terrace/patio

Eco Nature Extra Large Suite

Highlights

Patio
Fireplace
Private outdoor hot tub
Connecting rooms available
Kitchenette
Mini-fridge
Smart TV
Hypo-allergenic bedding
  • Garden view
  • 88 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Nature Family Suite

Terrace/patio

Nature Family Suite

Highlights

Fireplace
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
2 bedrooms
Pillowtop bed
  • Garden view
  • 164 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Sky Family Suite

1 bedroom, premium bedding, pillowtop beds, minibar

Sky Family Suite

Highlights

Fireplace
Connecting rooms available
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
2 bedrooms
Pillowtop bed
  • Lagoon view
  • 164 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Located in Knysna, Pezula Nature Retreat is in the suburbs and near the beach. Knysna Golf Club and Knysna Quays are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Knysna Lagoon and Garden of Eden. Knysna Waterfront and Simola Golf Course are two other places to visit that come recommended. Scuba diving and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and skydiving nearby. Visit our Knysna travel guide
Map
6571, Western Cape, Knysna, Lagoonview Drive, Sparrebosch, Eastern Head

What's nearby

  • Knysna Lagoon featuring general coastal views, boating and a beach
    Knysna Lagoon
    5 min drive - 3.5 km
  • Sunset at the waterfront in Knysna. The waterfront area is one of the best places to eat in Knysna, and our two favorite restaurants are Caffe Mario (Italian) and 34 South (little bit of everything and also great oysters!).
    Knysna Waterfront
    11 min drive - 8.7 km
  • Knysna Quays
    Knysna Quays
    11 min drive - 8.7 km
  • Pezula Golf Club
    1 min walk - 0.0 km
  • Fisherman's Path Sparrebosch Trail
    3 min drive - 2.1 km

Getting around

  • Plettenberg Bay (PBZ)
    43 min drive

Restaurants

  • Salt & Petal
    10 min drive
  • Bosuns Pub
    7 min drive
  • The Drydock Food Co
    11 min drive
  • Cofee Crafft
    7 min drive
  • 34 South
    11 min drive

About this property

Pezula Nature Retreat

Family-friendly hotel near Knysna Lagoon
Located close to Knysna Golf Club, Pezula Nature Retreat provides a free breakfast buffet, a golf course, and a terrace. Tee up with amenities like a driving range, golf lessons, and a golf clubhouse at this hotel. Indulge in a body treatment, hydrotherapy, and a massage at Mint Wellness Spa, the onsite spa. The on-site restaurant, Noah's Bar, offers dinner, light fare, and a poolside location. Enjoy the health club, as well as activities like hiking/biking, kayaking, and horseback riding. Free in-room WiFi is available to all guests, along with designer stores on site and a garden.
You'll also enjoy perks such as:
  • An indoor pool and an outdoor pool, along with sun loungers and pool umbrellas
  • Free self parking
  • A roundtrip airport shuttle (surcharge), a children's club (surcharge), and beach towels
  • Wedding services, massage treatment rooms, and table tennis
Room features
All 86 rooms feature comforts such as 24-hour room service and fireplaces, in addition to perks like premium bedding and pillow menus.
More amenities include:
  • Hypo-allergenic bedding and pillowtop mattresses
  • Deep soaking tubs, bidets, and hair dryers
  • 42-inch Smart TVs with Netflix, Hulu, and streaming services
  • Wardrobes/closets, microwaves, and digital channels

Similar properties

Lobby
Protea Hotel by Marriott Knysna Quays
  • Pool
  • Breakfast included
  • Free WiFi
  • Restaurant
8.6 out of 10, Excellent, 356 reviews
The price is ￥16,777
￥19,487 total
includes taxes & fees
Mar 13 - Mar 14
Protea Hotel by Marriott Knysna Quays
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 9:00 AM to 6:00 PM on request
  • Beach shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Noah's Bar
  • Zachary’s Z Bistro

Things to do

  • 18-hole golf course
  • Arcade/game room
  • Books
  • Children's club
  • Designer stores
  • Foosball table
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Golf lessons
  • Health club
  • Helicopter/airplane tours
  • Hiking/biking trails
  • Horseback riding/rentals
  • Hot tub
  • Indoor pool
  • Kayaking
  • Library
  • Outdoor pool
  • Piano
  • Pro golf shop
  • Rowing/canoeing
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Volleyball

Family friendly

  • Arcade/game room
  • Children's club (surcharge)
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Hair salon
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 43 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • No elevator

More

  • 2 floors
  • 21 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 2004
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Microwave
  • Minibar

More

  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Fireplace
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Thursday and Friday:
  • Bar/lounge
  • Dining venue(s)
  • Fitness facility
  • Full-service spa
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Hot tub

Access methods

Staffed front desk

Pets

Pets allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for ZAR 650.0 per day
Cribs (infant beds) are available for ZAR 250.0 per day

Property payment types

Important information

Optional extras

  • Airport shuttle fee: ZAR 900 per vehicle (one-way, maximum occupancy 2)
  • Crib (infant bed) fee: ZAR 250.0 per day
  • Rollaway bed fee: ZAR 650.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and mobile payments; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility or hot tub, and guests under 13 years old are only allowed in the swimming pool with adult supervision
Guests under 16 years old are not allowed in the spa

Property is also known as

Conrad Pezula
Conrad Pezula Hotel
Conrad Pezula Hotel Knysna
Conrad Pezula Knysna
Pezula
Pezula Conrad
Pezula Hotel Knysna
Pezula Knysna

Frequently asked questions

Does Pezula Nature Retreat have a pool?

Yes, this property has an indoor pool and an outdoor pool.

How much does it cost to stay at Pezula Nature Retreat?

As of Mar 6, 2026, prices found for a 1-night stay for 2 adults at Pezula Nature Retreat on Mar 7, 2026 start from ￥30,428, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Pezula Nature Retreat pet-friendly?

Yes, pets are allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Pezula Nature Retreat?

Check-in start time: 3 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Pezula Nature Retreat?

Check-out is at 11 AM.

Does Pezula Nature Retreat provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 9:00 AM–6:00 PM on request. A fee of ZAR 900 per vehicle applies.

Where is Pezula Nature Retreat located?

This family-friendly Knysna hotel is located near the beach, within 3 mi (5 km) of Knysna Lagoon and Knysna Golf Club. Knysna Quays and Knysna Waterfront are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Pezula Nature Retreat Reviews

9.0

Wonderful

9.4

Cleanliness

9.0

Location

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 141 out of 199 reviews
Rating 8 - Good. 35 out of 199 reviews
Rating 6 - Okay. 7 out of 199 reviews
Rating 4 - Poor. 8 out of 199 reviews
Rating 2 - Terrible. 8 out of 199 reviews

Reviews

8/10 Good

Valentin

Liked: Cleanliness, amenities
Amazing room with terrific views over the ocean, the staff was mostly friendly and supportive
Stayed 2 nights in Jan 2026

10/10 Excellent

Funeka

Liked: Cleanliness, amenities, property conditions & facilities
Spotless staff very professional and helpful what a way of celebrating our 28 years anniversary celebration
Stayed 1 night in Jan 2026

10/10 Excellent

rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, I wish we had booked longer. A great escape while on a busy holiday travelling the Garden Route. 5 stars
Stayed 2 nights in Oct 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay: highly recommended

Really impressed with the spacious rooms, wonderful service, great facilities, excellent food and lovely indoor and outdoor pool and spa. Rooms are a little dated but still comfortable and elegant. Hotel definitely has improved since a previous stay and look forward to returning.
Stayed 1 night in May 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Return trip to this wonderful hotel great location large rooms lovely views great food and friendly staff Lee at reception goes the extra mile to make your stay exceptional
Stayed 2 nights in Jan 2024

10/10 Excellent

Lwazi

Liked: Cleanliness, staff & service, property conditions & facilities
Tranquil spot to get away and unplug. It’s a really good place to go when you want to take a step back from a busy life and just relax and enjoy the finer things in life. The wonderful staff are ever ready to assist and the food is exceptional. Will be making a return trip
Stayed 2 nights in May 2025

10/10 Excellent

Nicol Johannes

Liked: Cleanliness, staff & service, property conditions & facilities
Love the property!! Had a great time with my family
Stayed 2 nights in Aug 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel!!!! We were treated like royalty. There was a glitch when we arrived and they showed our reservation had been cancelled. It was a mistake and they got it sorted out and all turned out great! Will definitely be back!!
Stayed 2 nights in Oct 2023

10/10 Excellent

May

Liked: Cleanliness, staff & service, room comfort
Good
Stayed 4 nights in Nov 2025

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic time at Pezula Nature Retreat. The staff were exceptional! The sevice was top notch! We plan to come back as we gad a fantastic experience!
Eco friendly
Beautiful atmosphere and surroundings!
Stayed 2 nights in Jul 2025

10/10 Excellent

Charity

Liked: Cleanliness, staff & service, property conditions & facilities
The property is clean with nice room view. Excellent Spa facility, and the service was excellent which made our stay memorable
Stayed 1 night in Jun 2023

10/10 Excellent

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic Hotel

Fantastic hotel in the most beautiful part the world. Only issue was no hot water to a take a bath & when asked to have it sorted out, nothing was done:(
Stayed 2 nights in Jul 2023

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Pezula Nature Hotel & Spa impressed us with the dual-room adjoining family suite. Plenty of room and upscale furnishings. The restaurant had a great breakfast each morning, a buffet as well as option to order. We had a car rental and went to several sanctuaries in the area. Spa was beautiful and relatively inexpensive. The grounds are kept exceptionally well. If you are in the George/Knysna area, this is a great choice for a hotel in a central location.
Stayed 2 nights in Jul 2023

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a unique property
Stayed 1 night in Jul 2023

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
The property is unique
Stayed 1 night in Jul 2023

2/10 Terrible

Ahmad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never ever try it
Stayed 4 nights in Jul 2022

2/10 Terrible

Nicol Johannes

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We stay regularly at Pezula Hotel and this was the worst ever We booked an interleading family room. In the kids bedroom there were 💩 on the wall next to toilet. Our bed was horrible and hard...kettle not working. We phoned reception to send the golfcart to collect our luggage at check out..non excisting...did not even pitch. We carried all luggage up to our car. Arrived at breakfast we ordered 2x cuppachinos. Staff where shouting an arguing in front of us....we did not get our cappuchinos...I went and asked again where it is and still after another 10min we left without coffee.. Personally It sounded like 1 staff member were not sober. We did not receive the R399 credit..I did asked them about it.. So sad that our favourite Hotel in Knysna was the worst experience ever
Stayed 1 night in Sep 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches Personal, toller Blick
Stayed 2 nights in Aug 2025

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t visit the restaurant! Bad service and food…

Super lækkert hotel! Restauranten kan IKKE anbefales, virkelig dårlige betjening samt dårlig mad :(
Stayed 1 night in Feb 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location, spacious accommodation.
Stayed 2 nights in Apr 2022

10/10 Excellent

EUNKYUNG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. Super nice staff.
Stayed 1 night in Apr 2022

8/10 Good

rainer

Liked: Cleanliness, amenities, property conditions & facilities
spectacular view, close to the golf course
Stayed 2 nights in Feb 2022

4/10 Poor

Refilwe EE

Liked: Cleanliness
Disliked: Staff & service

Nice break at a coastal resort!

The establishment is clean and well kept, however I am very dissatisfied with their service in general, from restaurant, they were short staffed and very slow. On arrival our room was not fully serviced, no towels had to request from housekeeping. The staff appeared to be overwhelmed and as such our a damper on an otherwise beautiful holiday. The breakfast offer was very limited and bland, not food you can eat more than once.
Stayed 6 nights in Dec 2021

8/10 Good

JULIANA

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Tudo para ser excepcional mas não é. Falta boa adm

Estrutura fantástica, quarto excepcional. Porém, a limpeza estava aquém de qualquer outro hotel da nossa viagem e a estrutura precisa de manutenção urgente!
Stayed 1 night in Dec 2021

4/10 Poor

Aaron

Liked: Room comfort
Disliked: Cleanliness

Avoid

Beautiful property but it appears to be in the midst of financial trouble. Water was off in our room when we arrived. They stated they would advise once turned on but after a few hours we tried it and it was on but the water came out brown. After running for several minutes, the system did not clear and bathtub filled with brown water. Went to dinner and it was freezing in dining area (no heat running). I told hotel about sewage looking water and she said to keep running but I did not want to pop the drain due to floating sentiment. She advised they would send maintenance to drain but returned to room and they had not. I put my hand in the gross water to drain bathtub- yuck. Told my acquaintance while there that the staff have been known to steal items (he knew because he had worked there previously. Avoid this hotel
The water flushing itself after being turned off on arrival
Had to drain this myself
Lobby-doors left open left very cold dining area at night
Stayed 1 night in Oct 2021