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"Clean rooms, helpful staff. Great breakfast. We didnt manage to use the spa."

"Amazing, loved the place. Service was great right when you get off the shuttle bus. "

"Bakery next door"

"Love this hotel! Everything all in one place! Friendly staff, clean and many amenities!!! JR and local train lines below the hotel, restaurants, shopping, pharmacy/drugstore, and bento/dessert/snacks all within the hotel building! This is my second time coming here and will look to coming again in the future. "

"I had a wonderful stay here for one night. I wish I could have stayed longer! The hotel amenities are wonderful, staff is beyond hospitable, and room was fabulous. "

"Amazing stay. Photos don’t do this justices. It is a beautiful, luxury accommodation with amazing food, beautiful views, lots of space and amenities. We had a wonderful time and will be back"

"We stayed in a villa - it was lovely but the open air bath was smaller than it looked in the picture. We were a family of 4, and hoping to all be in it together but it was sized to hold 2 people comfortably at a time."

"Breakfast was delicious!!! Staff made phone calls to make pick up / bus arrangements Views from the onsen or public spa (sauna or natural pools) are insane, loved the experience. It is far away from the city part but there is shuttle to pick you up from MT Fuji bus stop to the hotel (just need a phone call) Taxis are rip off there, be mindful"

"Our first stay in a Rakuten property and it won’t be our last. Loved the room, which was more an apartment really. Every thing we would or could need was provided though I wasn’t expecting a telescope to see the stars! Check in was digital and very easy. Welcome pack was unexpected and very good - especially the red wine. Loved the private onsen and balcony foot spa. There was also a sauna but we didn’t use that. 10/10. "