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"Fantastic experience with onsen in the mountain. "

"We stayed here as a family of 5 (2 adults and 3 kids - 10, 6 and 4) in the traditional Japanese room. We didn't get in till 6ish and left early so we could get to Kamikochi but I wish we had of added another night or at least got there at check in time to make the most of the facilities. Unfortunately we didn't have time to use the onsen. The traditional room is set up for tea when you arrive and then the staff comes back later to make the beds for you. The kids loved the experience. We were also able to wear the yukata to dinner. You can call down for kids ones to be brought up. Staff were lovely. We hadn't booked a food package as I have picky eaters but we went to the dining area on level 1 and were able to order a Japanese set meal for my husband and I and the kids had chicken nuggets, spaghetti and ice-cream. Highly recommend"

"The staff were so lovely, the annex rooms"

"Clean and comfortable "

"Open air onsen was my favorite in this hotel. I went there early in the morning, it was rustic environment which I wanted. "

"Gorgeous room with a private tub on the terrace. Very much a local experience. "

"Check in staff were exceptional! Although we speak some Nihongo, a technically Eigo-competent staffer clearly explained all aspects essential to our visit. Very helpful. "

"The breakfast buffet has many options and the karaoke room is very clean."