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"The staff at the hotel are very friendly, and the room is tidy and clean. The hotel has a long history, which adds to its charm. My favorite part is the beautiful view—right by the river, it’s simply stunning! I will stay here again if visit Gero next time."

"Large resort surrounded by beautiful green space. Friendly services, excellent Japanese dinner and breakfast. Public, private, and in room onsen."

"This hotel is the most beautiful hotel we have ever stayed at. The staff were helpful and always very friendly. The breakfast option was extraordinary, a private banquet of traditional Japanese dishes. The hot spring is beautiful, a rock pool flowing with healing water, always available. It is right on the Hida River which brings a soft tranquility. The walk into town is short, 15 or 20 minutes brings you to the center of town, with many dining options, temples and shrines. A truly memorable and relaxing experience."

"Good stay at the hotel. The Japanese rooms were amazing and we had a great vegetarian kaiseki dinner and really enjoyed the onsens. Would defintely recommend staying at this hotel. Only issue is transport to the location is a bit difficult if you don't have a car. We were aware of this and messaged ahead to ask about the availability of the hotel shuttle bus to the bus stop for our departure. Unfortunately, when we arrived the receptionist was unaware they had a shuttle bus and was very unwilling to check the information we were given or even help us sort out alternative travel. It led to a bit of a concerning situation for our travel plans before another staff memeber corrected her and arranged our transport."

"There's staff to welcome and orientate us upon arrival. And since it's a large hotel with 3 buildings, the staff briefed us and walked us to the building where our room was. Nice breakfast and we have 3 onsens to choose from! It's also conveniently located within walking distance or a short drive to the main sights at Gero. "

"The staff speak English or Mandarin hence communication was a breeze for me. They were very friendly, helpful and polite. The location of the ryokan is within walking distance to the town and close to the train station. Hotel provides a bus shuttle to the train station. From the train station to the hotel, there is also a complimentary ride. I had a very pleasant stay at the ryokan and highly recommend it. "

"It’s all about dogs there. Love how the Japanese love their furkids. Hygiene measures, dog runs, dog onsen with humans, dogs can access everywhere in this hotel, even the restaurants."

"Breakfast is fabulous."