「The facility is very nice, the room clean.
Staff member Ms. Karina is WONDERFUL, very professional and helpful.
We booked a king with sleeper sofa.
We arrived after 8pm.
No access to sheets for the sleep sofa.
No access to towels.
Next morning my child, went to reception & asked for towels, he was lectured by staff member "Ms. M" about not using towels at the beach. He informed her we had our own beach towels.
Ms. M, need serious training in customer services & customer recovery...
「The facility is very nice, the room clean.
Staff member Ms. Karina is WONDERFUL, very professional and helpful.
We booked a king with sleeper sofa.
We arrived after 8pm.
No access to sheets for the sleep sofa.
No access to towels.
Next morning my child, went to reception & asked for towels, he was lectured by staff member "Ms. M" about not using towels at the beach. He informed her we had our own beach towels.
Ms. M, need serious training in customer services & customer recovery...
Catherine