The amenities and location are nice. Plenty of room for everyone, lots of towels provided, beautiful pool, large balcony, wonderful view and grounds. Issue with dryer was resolved quickly. Designated garage parking space was very convenient to the elevator.
Check in was confusing as the building has 2 sides/wings. We had to figure out that our place was on the eastern side/wing.
Here are the some things that could have been better:
The basic essentials were missing. We booked for 1 week and were provided with 1 trash bag that was too small for the trash can, 1 tide pod for laundry and no shampoo. It made it difficult after traveling from California and N Carolina. The 1 tide pod was very disappointing especially with the checkout instructions … we were instructed to wash all linens and leave only 2 loads for the cleaners. There was mold on the master bathroom pocket door; beds were sagging and uncomfortable; no hangers were provided. And lastly, the kitchen needs more utensils (only 2 steak knives), pots and pans were worn so food kept sticking to them. Also, there was no where to hang damp beach and bath towels for drying (we used the backs of chairs)
On our one day of rest, the facility had to do repairs to the column right below our balcony. We were not informed prior. The noise from the jack hammer vibrated every single room of the building. We called the property management, but the repairs still continued throughout the rest of the day.
Lastly, the SMELL, oh the smell. We noticed that the side of the island that the property is located has a lot of the brown seaweed (Sargassum). The smell from the rotting seaweed was unbearable at times. We did have 1 day of relief when the wind blew out to sea.
On the drive home, we all shared our feedback amongst one another and decided to give the place a 2 star rating overall. I’d say, it was definitely not worth the amount we paid.
