"I booked a room for two guests, and overall, they had a wonderful experience. My only disappointment was my initial phone call about breakfast availability. The staff member provided little guidance on the available options, and her manner felt unwelcoming. However, when my wife called later, the staff member she spoke with was exceptionally friendly and helpful.
That first interaction is the only reason I haven’t given an excellent rating. Everything else was excellent. Thank you for taking care of my guests."