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Hotel Marroad Karuizawa

Photo gallery for Hotel Marroad Karuizawa

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Free minibar, in-room safe, desk, blackout drapes
Free minibar, in-room safe, desk, blackout drapes
Free minibar, in-room safe, desk, blackout drapes
Free minibar, in-room safe, desk, blackout drapes

Overview of Hotel Marroad Karuizawa

Hotel Marroad Karuizawa

3.5 out of 5

4.3/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
389-0102, Nagano-ken, Karuizawa, 1178 Karuizawa, Karuizawa-machi, Kitasaku-gun

Explore the area

  • Popular LocationKaruizawa Prince Shopping Plaza12 min walk
  • Popular LocationKyu Karuizawa Ginza Dori14 min walk
  • Popular LocationKumoba Pond15 min walk

Choose dates to view prices

About this area

Karuizawa

Located in Karuizawa, Hotel Marroad Karuizawa is in the city center and near a train station. Yukawa Furusato Park and Karuizawamachi Botanical Garden are local attractions and those in the mood for shopping can visit Karuizawa Prince Shopping Plaza and Ginza Shopping Street. Karuizawa Wild Bird Sanctuary and Karuizawa Lake Garden are also worth visiting. Spend some time exploring the area's activities, including ski runs, downhill skiing, and skiing lessons.
Visit our Karuizawa travel guideOpens in a new window
Map

What's nearby

  • Karuizawa Ohga Hall - 4 min walk
  • Karuizawa Prince Shopping Plaza - 12 min walk
  • Karuizawa Station Building Memorial - 12 min walk
  • Kyu Karuizawa Ginza Dori - 14 min walk
  • Kumoba Pond - 15 min walk

Getting around

  • Karuizawa Station - 11 min walk

Restaurants

  • FONTAINE – Serves light fare.
  • LUMIERE – Restaurant offering French cuisine. Serves breakfast, lunch, and dinner. Kids' menu available.
  • SYMPHONY – Serves light fare.

About this property

Hotel Marroad Karuizawa

3.5-star hotel with a free shuttle to the slopes
Jump on the free ski shuttle for a day on the slopes before returning to Hotel Marroad Karuizawa for a meal at the restaurant and a drink at the bar/lounge. Additional amenities include ski storage and ski passes. All 41 rooms feature thoughtful touches like free minibar items and bathrobes, along with conveniences such as sitting areas and refrigerators. Free WiFi and room service are standard, as are flat-screen TVs with digital channels.
Hotel Marroad Karuizawa offers 41 air-conditioned accommodations with free minibar items and safes. Accommodations offer separate sitting areas. 32-inch flat-screen televisions come with digital channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and bidets.

This Karuizawa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free extended parking on site
  • RV/bus/truck parking on site
  • Height restrictions apply for onsite parking
  • Free area shuttle
  • Free train station pick-up shuttle
  • Free shopping center shuttle
  • Free ski shuttle

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10 AM: JPY 2530 for adults and JPY 1320 for children
  • 1 restaurant and 1 coffee shop/café
  • 1 bar
  • Room service available

Things to do

  • Bicycle rentals

Family friendly

  • Free area shuttle
  • Refrigerator
  • Snack bar/deli

Conveniences

  • Ballroom
  • Free newspapers in lobby
  • Front-desk safe
  • No elevators
  • Vending machine

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Front desk (limited hours)
  • Luggage storage
  • Multilingual staff
  • Ski passes
  • Ski storage
  • Wedding services

Languages spoken

  • English
  • Japanese

Business services

  • Meeting rooms

Outdoors

  • Garden

Spa

  • Aromatherapy
  • Body treatments
  • Facials
  • Massages
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Bathroom (partially open)
  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower/tub combination
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Digital channels

Food and drink

  • Free bottled water
  • Free minibar
  • Refrigerator

More

  • Children's slippers
  • Connecting rooms available
  • Desk
  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board (on request)
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Separate sitting area
  • Slippers
  • Window screens

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Family friendly
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3 star
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Hotel
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Guest rating 4+
Guest rating 4+
Parking included
Parking included

Policies

Check-in

Check-in from 3:00 PM - midnight

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 6:00 PM - midnight
This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for JPY 10000.0 per night
Cribs (infant beds) are available for JPY 2000.0 per stay

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: JPY 2530 for adults and JPY 1320 for children (approximately)
  • Crib (infant bed) fee: JPY 2000.0 per stay
  • Rollaway bed fee: JPY 10000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash
Noise-free guestrooms cannot be guaranteed

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply

Property is also known as

Hotel Marroad Karuizawa
Marroad Karuizawa
Hotel Marroad Karuizawa Hotel
Hotel Marroad Karuizawa Karuizawa
Hotel Marroad Karuizawa Hotel Karuizawa

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 27 out of 56 reviews
5 - Excellent 48%
Rating 4 - Good. 21 out of 56 reviews
4 - Good 38%
Rating 3 - Okay. 6 out of 56 reviews
3 - Okay 11%
Rating 2 - Poor. 2 out of 56 reviews
2 - Poor 4%
Rating 1 - Terrible. 0 out of 56 reviews
1 - Terrible 0%

4.4/5

Cleanliness

4.4/5

Staff & service

4.3/5

Amenities

4.2/5

Property conditions & facilities
Write a review

3/5 Okay

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Generally Great
Nice and Friendly Staff A little far from most restaurants Older facility, no elevator(Guest Room on 2nd Floor)
Stayed 3 nights in Dec 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Beautiful hotel! We visited over the Christmas holiday and had a wonderful experience. The hotel staff were fantastic! Although there was a language barrier, everyone was friendly and really made an effort to make sure our needs were met. The hotel isn’t in the best location but you can easily walk into town and the hotel provides a shuttle to the ski resort and train station. Our room was huge! Even by American standards.
Stayed 2 nights in Dec 2019

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refreshing & enjoyable
The hotel location is definitely a quiet one though a bit inconvenient to go around other part of Karuizawa. The staff are extremely kind.
Stayed 2 nights in Oct 2018

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite place big room with twin bed and tatami
Hotel staffs are very helpful but restaurant choice less

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a large family
Hotel offers a shuttle to Karuizawa Ski resort which is convenient. No restaurants within walking distance though the shopping plaza across the ski resort has many restaurants. Free parking was a plus and large room was great.