Johnston Canyon Vacations from ￥98,856

Nice and cozy property in a great location.

This hotel is in the heart of Banff National Park, so we expected the staff to be knowledgeable and provide helpful information to guests. Unfortunately, that wasn't our experience. We only found out near the end of our trip that the hotel offers complimentary local bus passes for guests. Had this been mentioned at check-in, we could have used Banff's excellent public transportation instead of driving two separate vehicles around town. It would have made our trip more convenient and enjoyable. Another disappointment was the parking fee of $21 per day. Given the hotel's location, the availability of public transit, and the efforts to encourage visitors to reduce vehicle use, this charge felt excessive. Overall, the customer service could be improved. The front desk staff were not particularly friendly or informative, and a little more hospitality and proactive communication would have made a significant difference to our stay.

Clean room. Walking distance from Banff downtown. Plenty of dining options available around.

The tiled kitchen/lounge floor was dirty The general decor was well used and past its best. The complete absence of staff meant the issues we had had to be dealt with phone and email and was unsuccessful and the issues were never resolved. We wasted to much of our valuable time waiting for someone to fix the door access The place was soulless

Our stay at Everwild Canmore was truly exceptional. As it was our first trip with our newborn, we had concerns about how everything would unfold. However, the staff at Everwild went above and beyond to make our experience incredibly memorable. They proactively addressed all our requests, even prior to our arrival.They were very accommodating and provided a crib and microwave in the room. I highly recommend this place for all the amenities, especially the spa.