Johnston Canyon Vacations from ￥353,656

Rooms are clean and staff are friendly. Housekeeper took the dirty towels but didn't replace on the second day. However, as soon as we contacted front desk about it, they came back with the towels fairly quickly. Pool area and the change rooms were maintained well.

From the moment we arrived, everything was above and beyond our expectations. Absolutely love this place. 10/10 All the staff have been wonderful, and if you have any questions, they are happy to help you out.

We stayed at the Otter Hotel for my cousin’s wedding. Upon arrival, our first impression was unfortunately not the best. The front desk staff member was not very welcoming, and her explanation of the check-in process came across as quite abrupt, especially considering we had reserved three rooms. It set a slightly sour tone at the start of our stay. That said, there were definitely positives. The hotel was very clean, and its convenient access to public transportation made getting to downtown Banff quick and easy. We also experienced an issue with the AC in our room; while the initial response from reception wasn’t particularly attentive, a maintenance staff member was sent up promptly. He was knowledgeable, professional, and offered effective solutions; his service really stood out. Overall, aside from the front desk experience, the hotel itself is beautiful (especially at night) and well-equipped with all the essentials for a comfortable stay.

Clean rooms, enthusiastic customer service, and most importantly, each terrace has a barbecue grill.

We had a lovely stay at Chateau Canmore, our room was well appointed for our group and we were happy there was a fridge, complimentary coffee and access to a kettle. The beds were comfortable and despite it being a very busy holiday weekend, the hotel was nice and quiet at night. Counter staff were kind and accommodating. My only criticisms would be, the parking- the lot was so full and the stalls were super tight, making it difficult at times to park. The elevator was so slow and packed, not sure how to remedy this, but it was apparent the facility was in the midst of an upgrade. I would certainly recommend and or stay here in the future!