Japan Society

Staff was friendly. Wish room was a big larger and had a mini-fridge (to put things in not just hotel selling drinks) / coffee maker. I think those two things would have made a difference.

Despite some of the other negative reviews we read about staff being rude and dismissive, we did not encounter any of that. From check in to check out, everyone was very kind and accommodating. Our room was clean with great views and housekeeping made sure we always had fresh towels and our trash was taken out every day. Beware however there are no microwaves so don’t plan on being able to eat leftovers (or make popcorn or mac n cheese if you have little kids lol). Cannot beat the location though, right in the middle of Times Square. My only complaint is there are 2 restaurants (technically three if you count the very fancy rotating one on the top of the hotel The View) but the other two (Broadway Lounge and Revel & Rye) have the exact same menu so not really two restaurants in my opinion. Food was very ok and not very much variety. Also very expensive but honestly it’s expensive everywhere around there. Overall a great place and I would stay again.

Furniture upgrades needed especially in roof top bar. Also Bartender we had didn’t make drinks very well but that was only one night. Overall staff was great, room was ok but no where to have suitcase open except on floor.