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Krystal Ixtapa

3.0 star property
Beach spa retreat walking distance from El Palmar Beach

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Krystal Ixtapa

Photo gallery for Krystal Ixtapa

Restaurant
Outdoor banquet area
Exterior
Standard Room, Garden View | Garden view
Restaurant

Overview of Krystal Ixtapa

Reviews
7.2

Good

Popular amenities

  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • SpaSpaSpa
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service

Explore the neighborhood

Map
40880, GRO, Ixtapa, Boulevard Ixtapa S/N, Lote 4 y 4 A, Ixta Zihuatanejo
  • Popular LocationEl Palmar Beach4 min walk
  • Popular LocationDelfiniti6 min walk
  • Popular LocationMarina Ixtapa14 min walk
  • AirportIxtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)25 min drive
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Room options

View all photos for King Ocean View

Down comforters, in-room safe, desk, blackout drapes

King Ocean View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
Hair dryer
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Garden View

Standard Room, 1 King Bed, Garden View | Garden view

Standard Room, 1 King Bed, Garden View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
Hair dryer
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Garden View

Standard Room, Garden View | Garden view

Standard Room, Garden View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
Hair dryer
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Sea View

Down comforters, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed, Sea View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
Hair dryer
  • 34 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Sea View

Superior Room, Sea View | Down comforters, in-room safe, desk, blackout drapes

Superior Room, Sea View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
Hair dryer
  • 34 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Sea View

Standard Room, Sea View | Down comforters, in-room safe, desk, blackout drapes

Standard Room, Sea View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
Hair dryer
  • 34 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Garden View

Down comforters, in-room safe, desk, blackout drapes

Room Standard With Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard With Garden View

Bathroom | Shower, free toiletries, hair dryer, towels

Room Standard With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Sea View

Down comforters, in-room safe, desk, blackout drapes

Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Sea View

Bathroom | Shower, free toiletries, hair dryer, towels

Room Standard With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Superior With Sea View

Bathroom | Shower, free toiletries, hair dryer, towels

Room Superior With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Superior With Sea View

Down comforters, in-room safe, desk, blackout drapes

Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior
Emporio Ixtapa - with Optional All Inclusive
On private beach
Pool
Hot Tub
All inclusive
8.0 out of 10, Very Good, (1001)
The price is ￥15,886
per night
￥19,483 total
includes taxes & fees
May 3 - May 4
Emporio Ixtapa - with Optional All Inclusive

About the neighborhood

Ixtapa

Located in Ixtapa, Krystal Ixtapa is on the beach. The area's natural beauty can be seen at El Palmar Beach and La Ropa Beach. Traveling with kids? Consider Magic World Aquatic Park and Magic World Aquapark. Discover the area's water adventures with jet skiing and scuba diving nearby, or enjoy the great outdoors with mountain biking and hiking/biking trails.
Visit our Ixtapa travel guideOpens in a new window
View more Resorts in IxtapaOpens in a new window

What's nearby

  • El Palmar Beach - 4 min walk
  • Delfiniti - 6 min walk
  • Marina Ixtapa - 14 min walk
  • Quieta Beach - 20 min drive
  • Linda Beach - 24 min drive

Getting around

  • Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 26 min drive

Restaurants

  • Ruben's Hamburgers - 5 min walk
  • Chili Beans Restaurante Mexicano - 4 min walk
  • Lobby Bar @ Park Royal Ixtapa - 3 min walk
  • Soleiado's Restaurant - 2 min walk
  • Emilio's - 5 min walk

About this property

Krystal Ixtapa

Family-friendly resort
Krystal Ixtapa is located close to El Palmar Beach, and provides a poolside bar, shopping on site, and a garden. Active travelers can enjoy cycling, fitness classes, and volleyball at this resort. Treat yourself to a sports massage, a body scrub, or reflexology at the onsite spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. In addition to a playground and a hair salon, guests can connect to in-room WiFi.
You'll also find perks like:
  • An outdoor pool and a children's pool, with a waterslide and sun loungers
  • Free self parking
  • Buffet breakfast (surcharge), bike rentals, and supervised childcare (surcharge)
  • A gift shop, meeting rooms, and beach umbrellas
  • Guest reviews speak well of the helpful staff and location
Room features
All 255 rooms offer comforts such as air conditioning, as well as perks like free internet access and safes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 27-inch TVs with cable channels
  • Balconies, childcare services, and heating

All inclusive details

All-inclusive room rates at Krystal Ixtapa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM–11:00 AM on weekdays and 7:00 AM–11:00 AM on weekends; MXN 220 for adults and MXN 110 for children
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Shopping
  • Volleyball
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room babysitting (surcharge)
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • Elevator

More

  • 1 building
  • 11 floors
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels

Entertainment

  • 27-inch TV with cable channels

Food and drink

  • Limited room service

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 220 for adults and MXN 110 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 9 AM to 8 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 13 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Ixtapa Krystal
Krystal Ixtapa Resort
Krystal Hotel Ixtapa
Krystal Ixtapa
Krystal Ixtapa Hotel Ixtapa
Nh Krystal Hotel Ixtapa
Nh Krystal Ixtapa
Nh Krystal Resort Ixtapa
Krystal Ixtapa Hotel
Krystal Ixtapa Resort
Krystal Ixtapa Ixtapa
Krystal Ixtapa Resort Ixtapa

Frequently asked questions

Does Krystal Ixtapa have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 9 AM–8 PM.

How much does it cost to stay at Krystal Ixtapa?

As of Apr 19, 2024, prices found for a 1-night stay for 2 adults at Krystal Ixtapa on Apr 21, 2024 start from ￥17,954, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Ixtapa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Ixtapa?

Self parking is free at this property.

What time is check-in at Krystal Ixtapa?

Check-in start time: 4:00 PM; Check-in end time: midnight.

What time is check-out at Krystal Ixtapa?

Check-out is at noon.

Are there all-inclusive benefits at Krystal Ixtapa?

Some rate plans available at this property are all-inclusive.

Where is Krystal Ixtapa located?

Nestled on the beach, this Ixtapa resort is within a 10-minute walk of El Palmar Beach, Delfiniti, and Magic World Aquapark. Marina Ixtapa and Magic World Aquatic Park are also within 15 minutes.

Krystal Ixtapa Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 228 out of 1003 reviews" "
Rating 8 - Good. 345 out of 1003 reviews" "
Rating 6 - Okay. 223 out of 1003 reviews" "
Rating 4 - Poor. 117 out of 1003 reviews" "
Rating 2 - Terrible. 90 out of 1003 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth, Exeter

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful
Stayed 3 nights in Apr 2024

8/10 Good

salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

raquel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the option to add breakfast buffet as part of our stay, made our mornings run smooth. In addition, our kids really enjoyed the water slide and having a lifeguard on for the entire time was a plus for peace of mind... hotel is beautiful but pool is a bit small as it was vacation time and hotel fully booked...
Stayed 3 nights in Mar 2024

10/10 Excellent

Josué

Stayed 3 nights in Mar 2024

6/10 Okay

cathy

Disliked: Amenities
Good location
Stayed 3 nights in Mar 2024

6/10 Okay

Sharon

Liked: Cleanliness
Disliked: Property conditions & facilities
Catering more to the local population; poor English language skills. Food services had gone down hill since the last time I was there.
Stayed 11 nights in Feb 2024

2/10 Terrible

William

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid for 1 night in Expedia but the hotel also charged me for the same night. No wash cloth, frayed towels, but biggest problem was no hot water. I talk to the front desk twice. Water was probably 75 degrees. I understand I am in Mexico but very few employees could speak English. Stayed 7 days prior at annother hotel and almost all employees could speak English. Had to extend my stay by 3 days but changed with in hours to 2 extra days. Had fantastic massage but I would never stay at this resort again too many other nice hotels in the area. This was our third year staying in Ixtapa.
Stayed 1 night in Feb 2024

4/10 Poor

Charles

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
No refrigerator in room No hot water until last day.
Stayed 7 nights in Feb 2024

2/10 Terrible

susie

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We reserved a superior room and ended up getting a standard. They say that they provide down comforters but all it is a thin sheet. There was not any toiletries provided as it states. We arrived at 2 pm and pre checked in. The front desk said to come back at 4 which we did and we're told there was no rooms available yet. So we had to continue to wait. I believe that if you have a reservation and you know someone is checking in that's already been paid for you should have that room available that they requested. I have stayed at many hotels some I would like to go back to but this hotel I will not return to or recommend to friends or family.
Stayed 2 nights in Jan 2024

2/10 Terrible

Bonnie Jean, Grand Forks

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jan 2024