Front of property
Check availability

Reviews of Izla Beach Front Hotel

4.5 out of 5
Izla Beach Front Hotel
Sac Bajo, Fraccionamiento Lagunamar, Isla Mujeres, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 666 out of 1007 reviews" "
Rating 8 - Good. 209 out of 1007 reviews" "
Rating 6 - Okay. 69 out of 1007 reviews" "
Rating 4 - Poor. 37 out of 1007 reviews" "
Rating 2 - Terrible. 26 out of 1007 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The people make this resort special. The resort is on the South end of the island convenient to the Dolfin Discovery, Garaffon Park, and Punta Sur. But it is a 15min taxi ride from the ferry and the north end where there is more day and night activity. The hotel didn't have a concierge and were not able to help arrange any activities... so we were left pretty much on our own to figure thing out. Within 1/2 block of the hotel is a rental facility where we rented a scooter for 1 day and a golf cart on two separate days... CAREFUL, the island is full of speed bumps. We were disappointed with the room. Advertised as Ocean View.. it was more like ocean peek. From our room on the 5th floor you had to step out on the balcony to see the ocean. The balcony guarding was solid concrete not allowing any view. While in the hotel we felt at ease. The pool areas and beach were relaxing. My wife took advantage of the on site spa and reported that she had received the BEST massage ever...
Stayed 7 nights in May 2024

8/10 Good

Leah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We returned after 5 years of being away, it has lost some of its charm, parking was packed, first room barely had hot water pressure was moved to another room and it was better. Venders in the lobby which was honestly annoying since we spent all day being haggled by venders off property only to come to the hotel and continue to be bothered. The bellhop and front desk were very inviting when we first arrived, champagne, cold towel and help with our bags was nice. Breakfast was decent but the orange juice wasn’t the same as 5 years ago. It didn’t taste freshly squeezed. lol would recommend to friends and family. Beach is beautiful to look at but wouldn’t swim in it.
Stayed 3 nights in May 2024
Response from Yeimy Chalé.Concierge on May 25, 2024
Dear Leah makes us happy that you have returned to this your home Izla Hotel, we appreciate your kind message and of course we have taken note of all the observations that you have let me know to send them to the appropriate department to review this situation,we regret that this occasion has not been entirely satisfactory.hope to give you the coming again with more and better services.Kind Regards!

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Izla Beach Front Hotel is by far one of the great hotels in that area of the island. The property was well maintained, if anyone plans to reserve a room make sure you add the daily breakfast option, food was delicious! I can't say enough about this hotel and Claudia who serves the pool area, she was AMAZING!!! She knew everyone by name and was very attentive to all the guests at the pool. Claudia, thank you so much for your hospitality and your kindness! I will certainly use this hotel again and can't wait to get back there!!! #hiddengem
Stayed 5 nights in May 2024
Response from customer service on May 23, 2024
Good morning miss lisa we hope and you have arrived well home, thank you very much for your comments we hope and soon you can return to your home izla hotelkind regards

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! Definitely going back!
Stayed 3 nights in May 2024
Response from customer service on May 23, 2024
Good morning miss Jennifer we hope and you have arrived well home, thank you very much for your comments we hope and soon you can return to your home izla hotelkind regards

10/10 Excellent

SANTIAGO

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 1 night in May 2024
Response from customer service on May 23, 2024
Good morning Mr Santiago we hope and you have arrived well home, thank you very much for your comments, we hope and soon you can return to your hotel izla home.kind regards

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is beautiful and staff is all great. My only issue there was getting bottled water late at night, there should always be someone at the front dest with bottles of water, whether it cost money or not. We were told to wait until someone brings it up to the room, which can take far longer than you would like when you are thirsty
Stayed 3 nights in May 2024
Response from customer service on May 23, 2024
Good morning Mr Matthew we hope and you have arrived well home, thank you very much for your comments take them into account to improve our services, we hope and soon you can return.kind regards

10/10 Excellent

Susan, Sunset

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Very clean and staff very helpful. Will not be my last stay
Stayed 3 nights in May 2024
Response from customer service on May 23, 2024
Good morning Miss Susan we hope and you have arrived well home, thank you very much for your comments, we hope and soon you can return home izla hotel.kind regards

10/10 Excellent

Judith

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything is excellent, except for some employees at the front desk .
Stayed 3 nights in May 2024
Response from customer service on May 23, 2024
Good morning Miss Judith we hope and you have arrived well home, thank you for your comments and we will work more on our service and an apology for the inconvenience you have had with our fellow receptionists kind regards

8/10 Good

Shelley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location near some restaurants and grocery store not too far away. Excellent staff and cleanliness. Only downside was that the beach was made with sandbags cut open. We just drove to north beach or did excursions most of the time so not an issue.
Stayed 5 nights in May 2024
Response from Yeimy Chalé,Concierge. on May 14, 2024
Dear Shelley we are glad to know that you have had a beautiful experience at Isla Hotel, we appreciate your preference and look forward to welcoming you again.

10/10 Excellent

Robin Durwood Sturm

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 7 nights in Apr 2024
Response from Yeimy Chalé, Concierge. on May 14, 2024
thank you for your preference, we expect you soon back.Greetings

10/10 Excellent

HELGA c., miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amé la atención un lugar callado tranquilo . volveria de nuevo
Stayed 3 nights in May 2024
Response from Yeimy Chalé,Concierge. on May 14, 2024
Dear Helga we are glad to know that you have had a beautiful experience at Isla Hotel, we appreciate your preference and look forward to welcoming you again.Warm Regards!

10/10 Excellent

Evelyn Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 4 nights in May 2024
Response from Yeimy Chalé, Concierge. on May 15, 2024
Dear Evelyn we are glad to know that you have had a beautiful experience at Isla Hotel, we appreciate your preference and look forward to welcoming you again.Kind Regards!

4/10 Poor

Denise

Stayed 4 nights in Mar 2024
Response from Yeimy Chalé,Concierge on May 14, 2024
Thank you for your preference, we expect you soon back.Regards!!!

10/10 Excellent

Chad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
David at Izla Cafe was amazing … along with all the staff at the hotel … very beautiful hotel I would recommend it to anyone
Stayed 5 nights in May 2024
Response from Yeimy Chalé, Concierge. on May 14, 2024
Dear David we are glad to know that you have had a beautiful experience at Isla Hotel, we appreciate your preference and look forward to welcoming you again.Regards!

2/10 Terrible

Martin

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Literally got charged for anything. Staff was rude. Staff stated I would be charged to use a beach chair. Also got charged for having my own liquor in the hotel.
Stayed 1 night in May 2024
Response from Yeimy Chalé,Concierge on May 8, 2024
Dear Martin thank you for your kind message, in Izla Hotel nothing makes us happier than to obtain the total staisfaccion our guests, we regret not having filled your expectations,we send you a warm greeting!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Yeimy Chalé,Conciege on May 8, 2024
Dear Mary we appreciate your kind message, in Izla Hotel nothing makes us happier than knowing that our guests have had a beautiful experience

10/10 Excellent

Dawn, Coal City

Traveled with group, Traveled with partner
Liked: Staff & service, property conditions & facilities
I did not get a room upgrade but I liked my room. Perfect ! Asked ahead of time for a refrigerator and got it.
Stayed 5 nights in Apr 2024
Response from Yeimy Chalé, Concierge on May 8, 2024
Dear Dawn we appreciate your kind message, in Izla Hotel nothing makes us happier than knowing that our guests have had a beautiful experience

10/10 Excellent

Juan Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 7 nights in Apr 2024
Response from Yeimy Chale,Concierge on May 6, 2024
Dear Juan Pablo , we appreciate that you have chosen Izla Hotel for your holiday.Greetings!

6/10 Okay

MIN

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Bathroon floor was not so clean and roo lighting issue in the room.
Stayed 1 night in May 2024
Response from Yeimy Chalé.Concierge on May 8, 2024
Dear Min, we appreciate your message, each one is very important for us as it contributes to the daily improvement of our services. we send you a warm greeting!

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for 6 days. Rented a golf cart. Fantastic trip!!!
Stayed 5 nights in Apr 2024
Response from Yeimy Chale,Concierge. on May 4, 2024
thank you for choosing Izla Hotel, we hope to welcome you back in this your home.Regards!

10/10 Excellent

Kevin Kelly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Izla Beach was exceptional, especially Armondo and Yeame. All staff greeted you joyfully any time you pasted or interacted with them. All the facility was clean and organized, towels were always available for the pool area. The food and beverages were really good and if you had any requests for drinks they were happy to accommodate. I can’t say enough good things about the resort. The cost was very reasonable for the stay but all food and beverage prices have gone up significantly all over the island, but that is pretty much like anywhere these days.
Stayed 8 nights in Apr 2024
Response from Yeimy Chalé,Concierge on May 3, 2024
Dear Kevin in sings us to know that you have enjoyed the experience izla Hotel and you have taken that great image of our service , of course we will share your message with our collaborators , again Thank you and we hope to welcome you again.Kind Regards!

8/10 Good

Alma, Chesterfield

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Beautiful newer hotel. Rooms are clean and beds are super comfortable. Beach and pool areas are beautiful and the water is amazing in that area. The staff at the pool area and restaurant were subpar. The hotel was not at full capacity and the waiter (male) by the pool was slow, not responsive and had a poor attitude. Claudia at the poor bar was amazing.
Stayed 1 night in Apr 2024
Response from Yeimy Chalé, Concierge on May 3, 2024
Dear us in sings to know that you have enjoyed the experience izla Hotel and you have taken that great image of our service , of course we will share your message with our collaborators , and we also take turns the note for the corresponding department, Thank you again and we look forward to welcoming you again.

10/10 Excellent

Nancy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 5 nights in Apr 2024
Response from Yeimy Chale,Concierge on May 3, 2024
Thank you for choosing Izla Hotel, your opinion is very important to improve our services. Greetings!!

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean the food was excellent how breakfast was limited. The staff was out going, kind and helpful. If you want a pool fantastic! The beach was nice but small. The water was warm and clean however the sand in the water was mucky it felt awful on your feet and up between your toes most people walked in, turned around and went right back out. It felt like mucky lake bottom. There was always a cab waiting outside. It’s a $10.00 cab ride to the other end of the island for shopping and good dinners. This is our second year although the hotel was nice I would not return because of the water other end by the Mia water was much nicer
Stayed 7 nights in Apr 2024
Response from Yeimy Chalé,Concierge. on Apr 30, 2024
We appreciate your message and thank you for choosing Izla Hotel, we regret that the nature of the beach has not filled your expectations we will continue to work to offer a better service every day to our guests.Warm Regards!

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Yeimy Chalé Concierge. on May 3, 2024
Thank you for choosing Izla Hotel, your opinion is very important to improve our services. Greetings!!

10/10 Excellent

Mary, Roseville

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and very well-maintained property with amazing staff!! We will definitely be returning. Loved it!!
Stayed 3 nights in Apr 2024
Response from Yeimy Chalé Concierge on May 3, 2024
Dear Mary in sings to know that you have enjoyed the experience izla Hotel and you have taken that great image of our service , of course we will share your message with our collaborators , , Thank you again and we look forward to welcoming you again.

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel! First off I have to mention how quiet it was! I'm kind of a difficult sleeper so this matters a lot to me . Also the beds are so comfortable! I slept like a baby. I was on the 5th floor so waking up each morning and going on the large balcony to look out at the beautiful ocean and lovely pool made my day. As well, I could view the amazing sunsets from the balcony. The staff were amazing. We ate breakfast at the hotel and it had a huge selection and was good. I would recommend asking for The breakfast package when you check in. We didn't know about this so it cost us more. But great coffee and individually cooked egg dishes- amazing chilliquilles, fruit and much more. A big shout to the staff: David, Marcos and Dani- all were so helpful friendly and attentive. But really all the staff was great! The only downside about the location is it is far from other restaurants and beaches. (There is a small beach at the hotel) But everything is just a short cab ride away- Enjoy!
Stayed 5 nights in Apr 2024
Response from Yeimy Chalé,Concierge on Apr 28, 2024
Dear Claudia we love to know that you have enjoyed the experience izla Hotel and that we have filled your expectations, nothing excites us more than providing total satisfaction to our guests, we will share this message with our collaborators and we hope to welcome you again in this your home Izla Hotel!Warm Regards!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Izla Beach is in a great location on the island for quiet relaxation, the hotel rooms and public spaces were all clean and well maintained, the staff was so so so kind and thoughtful, and the strip of beach is small and private. It's a bit far away from the downtown area, so definitely get a golf cart for roaming! And my only disappointment was the food at Numa, but the food at the Cafe was excellent every meal I had. I'd definitely recommend staying here!
Stayed 4 nights in Apr 2024
Response from Yeimy Chalé.Concierge on Apr 28, 2024
Dear Jessica we love to know that you have enjoyed the experience izla Hotel and that we have filled your expectations, we hope to welcome you again in this your home Izla Hotel! Warm Regards!

10/10 Excellent

Gabriela

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
xd
Stayed 2 nights in Apr 2024
Response from Yeimy Chalé,Concierge on Apr 28, 2024
Gracias por elegir Izla Hotel !!le enviamos un cálido Saludo!!

10/10 Excellent

Turner

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our experience with the Izla Hotel. The breakfast was over the top. Frest fruit, omlet station, from scratch breakfast options were delicious. All the bread and pastries are made in house and were top notch. I loved the lamb barbacoa for breakfast! Would stay here again. Armando, one of the pool servers was one of the highlights. Our overall experience was well over a 10
Stayed 6 nights in Apr 2024
Response from Yeimy Chalé, Concierge on Apr 28, 2024
Dear Turner we love to know that you have enjoyed the experience izla Hotel and that we have filled your expectations, we hope to welcome you again in this your home Izla Hotel!Kind Regards!

6/10 Okay

Navy

Traveled with partner
Disliked: Staff & service
Izla beach front hotel isn’t too bad. It is 20 min ride with golf kart or 13 min ride by Taxi from the ferry. I think staff needs to be a little more welcoming and greeting guest to the hotel upon arrival. We paid for Sea View and they put us in room 213. It was surrounded by palm trees. I called the front desk and the follow day they had a room open in 527. That room was much nicer and with the sea view like we paid for. We notice soap and body care products in RM 527 was much better quality then 213. We ate at the restaurant and the calamari was a little hard to chew, like it’s not fresh. Service there wasn’t too bad. Bar area near the pool… After a long day, we decided to go sit by the hotel beach area. Not once did anyone come and check on us or asked if we would like to order any drinks. So customer service in that area really needs improvement. Overall the hotel isn’t bad looking. But Customer Service needs a lot of improvements.
Stayed 3 nights in Apr 2024
Response from Yeimy Chalé,Concierge on Apr 28, 2024
Dear Navy we thank you for your kind message , definitely we take note and we will take turns to the corresponding department to open them as an area of opportunity to provide a better service every time, we hope to have the opportunity to welcome you again in this your house izla Hotel.Kind Regards!

10/10 Excellent

Christopher

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First i am a well traveled person in Mexico. I have taken more than 25 trips to mexico in juat the last 10 years. Now Izla Hotel is hands down the best value on the Isla Murejes. Comfortable Bed, Amazing Staff, Very quite and most of all nice pool and a beautiful private beach.
Stayed 3 nights in Apr 2024
Response from Yeimy Chalé.Concierge on Apr 27, 2024
Dear Christopher we love to know that you have had a beautiful experience with Izla Hotel, we appreciate your kind message and look forward to welcoming you again.Warm Regards!

10/10 Excellent

Dinah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were amazing. Armando at the pool/beach side truly made our trip! Great service and when he heard it was my birthday provided us with a small cake as a surprise! Breakfast buffet was a nice treat in the morning and we ordered a late night snack of dessert which was exceptional! Beach front was clean and swimmable. Thank you for the wonderful stay!!!
Stayed 1 night in Apr 2024
Response from Yeimy Chalé,Concierge on Apr 28, 2024
Dear Dinah we love to know that you have enjoyed the experience izla Hotel and that we have filled your expectations, nothing excites us more than providing total satisfaction to our guests, we hope to welcome you back in this your home Izla Hotel!Warm Regards!

10/10 Excellent

Frank j, Powers lake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLASS OF SERVICE WAS GREAT. HOTEL AND POOLS WERE BEAUTIFUL WELL MAINTAINED. BEACH HAD LOUNGE CHAIRS AND COVERED PATIO BEDS. SAND AND WATER NEEDED TO BE RAKED .
Stayed 7 nights in Apr 2024
Response from Yeimy Chalé.Concierge on Apr 27, 2024
quqerido Frank we take your kind message and of course we take note of your suggestion each one is very important for us.I send you a warm greeting

8/10 Good

Roylant

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option for the asked price, anyways some minor repairs in the room would nake the experience even better.
Stayed 4 nights in Jan 2024
Response from Yeimy Chalé.Concierge on Apr 27, 2024
Dear guests, we thank you for your kind emensaje and of course take note of your suggestions to make our beautiful hotel an even better place for all of you.Regards!

10/10 Excellent

Luiza

Liked: Cleanliness, staff & service, property conditions & facilities
I absolutely loved Izla hotel. The property was very nice, the room was spacious and comfortable and the pool was beautiful and very relaxing. The pool bar was so much fun and convenient. Armando made us wonderful drinks and he was so nice and friendly. Everyone at Izla hotel was welcoming and I will definitely return there when I visit Isla Mujeres again.
Stayed 4 nights in Apr 2024
Response from Yeimy Chalé .Concierge on Apr 27, 2024
dear Luiza makes us happy to know that you have enjoyed the experience Izla Hotel ,we appreciate your beautiful message of course we will share it with our staff, and we hope soon to welcome you again.Greetings!

10/10 Excellent

Sahil

Stayed 2 nights in Apr 2024
Response from Yeimy Chalé,Concierge on May 9, 2024
Dear Sahil we appreciate your kind message, in Izla Hotel nothing makes us happier than to get the total saisfaccion of our guestswe send you a warm greeting!

8/10 Good

Paul, Lackawaxen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our stay
Stayed 7 nights in Feb 2024
Response from Yeimy Chalé.Concierge on Apr 19, 2024
We appreciate your kind message,makes us very happy to know that you have had a beautiful stay.Greetings

10/10 Excellent

Patricia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel, we a rooftop adult only pool which we loved, the rooms are huge and spacious stff curtious and friendly
Stayed 2 nights in Apr 2024
Response from Yeimy Chalé .Concierge on Apr 19, 2024
. Dear Patricia We appreciate your kind message,makes us very happy to know that you have had a beautiful stay.we hope to welcome you again.Regards!

8/10 Good

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I dodnt like the room, the noise from drilling walls all day long. Breakfast nice but rest of the meals not really This hotel needs some work…
Stayed 4 nights in Jan 2024
Response from Yeimy Chalé. Concierge on Apr 19, 2024
Dear Anna we appreciate your kind message,makes us very happy to know that you have had a beautiful stay.of course we take note of your comments to fix and improve every detail we hope to welcome you again and welcome you with more and better services!

8/10 Good

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this property 3x. It is very quiet and laid back. Staff is friendly and everything is clean. We had 2 minor issues. I had booked a Garden room on the 1st level so my kids could easily go to the pool. We were put in a 2nd level room so I had to go back and this changed. Secondly, our AC was turned off by the cleaning person and we had to get maintenance to get it reset.
Stayed 4 nights in Apr 2024
Response from Yeimy Chalé. Concierge on Apr 16, 2024
Dear Jessica, we appreciate your kind message , we are glad that you have had a beautiful stay and we feel that you have had that detail, we hope to welcome you again and offer you our best hospitality!Regards!

10/10 Excellent

THERESA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful hotel, the grounds were beautiful and well maintained! The staff was extremely helpful and friendly! I added breakfast when I booked and was well worth it, with a huge buffet and omelettes to order. We spent most of our time at the hotel because it had everything we needed. Small private beach but clean and a great view. I like to go back and will definitely stay there again.
Stayed 3 nights in Mar 2024
Response from Customer service on Apr 12, 2024
Dear Theresa it has been a honor to have you here as our guests, we appreciate your kind message we will share with our team and hope to have the opportunity to welcome you again.Best Rehgards!!

10/10 Excellent

Eugene, Fairfax

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Yeimy Chalé.Concierge on Apr 10, 2024
Thank you for choosing Izla Hotel , we hope to welcome you again !!Regards!

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing 8 nights at the Izla. It is a beautiful property with wonderful staff at the front desk, dining, and pool/beach. They got to know our names and always made sure we were taken care of. Although we could have easily lounged at the hotel all week, we grabbed a golf cart and explored the island, from Punta Sur to Playa Norte. It turned out to be a great place to relax but still have quick access via cart to all the best spots North and South. I would definitely stay here again. The sunsets from our room and the sky lounge were amazing.
Stayed 8 nights in Mar 2024
Response from Yeimy Chalé,Concierge on Apr 9, 2024
Dear Erick it has been a honor to have you here as our guests, we appreciate your kind message we will share with our team and hope to have the opportunity to welcome you again.Best Rehgards!!

10/10 Excellent

Kiri

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful big rooms with large ocean view balconies, lovely staff, delicious breakfast, fabulous infinity pool, and clean and quiet beach.
Stayed 5 nights in Mar 2024
Response from customer service on Apr 8, 2024
good afternoon miss kiri thank you for your visit we hope and soon you can return again.kind regards

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Beach area was not expected
Stayed 3 nights in Mar 2024
Response from customer service on Apr 7, 2024
good afternoon miss Brenda thank you for your comment we will be working on it and hopefully soon you can come back again kind regards.

10/10 Excellent

Ceyda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great food, friendly staff.
Stayed 3 nights in Mar 2024
Response from customer service on Apr 7, 2024
good morning miss ceyda thank you for your visit we hope and soon you can return again.kind regards

10/10 Excellent

Tony

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with an amazing pool, wonderful views, and great people.
Stayed 5 nights in Mar 2024
Response from customer service on Apr 6, 2024
good afternoon mr. Tony thank you for your visit and for your comments we hope you soon againkind regards.

6/10 Okay

Cesar

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Quiet hotel, like it Bathroom not clean We waited for our room after check in time Staff is not friendly You need to ask what is included in your package, staff do not give it to you, maybe is the instructions from management
Stayed 4 nights in Mar 2024
Response from best regards, Customer service Izla Hotel on Apr 6, 2024
Dear Cesar,allow me to offer you an apology for the inconvenience occurred during your stay, we regret the delay in the delivery of your room as they have been days of high occupancy, however we hope to give us the opportunity to return and improve the service and if the occupation allows it to offer you a late check out or early check in.

10/10 Excellent

kreg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing location that was tropical and away from the busy area of Playa Norte yet only a 10 minute cab ride to get into town. Everything was kept clean all the time. Better than the location was the staff. Always working, always smiling. We have been fortunate to travel to other places around Mexico and this staff stands on top.
Stayed 7 nights in Mar 2024
Response from Izla Hotel on Apr 6, 2024
Dear guest, thank you very much for your comments, we really appreciate it, we are glad to know of your pleasant experience with us. helps us a lot to keep improvingThank you so much for choosing usWe hope to see you again soon!Kind regards