8/10 (良い)
Lizandra
グループ旅行
2025 年 10 月 23 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel is beautiful and our room view was stunning. However, there was a very bad smell coming from the toilet when we arrived. The staff was all wonderful, but the one thing we did not like is that we visibility saw our room ready and they would not permit us to go into the room until 3pm. They kept repeating that 3 pm was the checkin time, but even at 3 pm exactly they didn’t give us the room.
It’s not easy to get to the island. You fly into Cancun, then drive for 2 hours and then you need to get a boat or ferry for another 20 minutes to get to the island. And they did not even try to give us our room a little bit earlier. We arrived around 1:30 pm. I have travelled to many places in the world and I have never seen a hotel not give earlier access to a room if it was ready. They kept saying that housekeeping wasn’t finished but we had a clear view of the room and the only thing that housekeeping did when she walked in was clean the door. This is why this hotel isn’t getting 5 stars.
Lizandra
2025 年 10 月に 3 泊滞在
