Idegem Vacations from ￥253,070

Nice hotel overall but the very slow restaurant service let it down massively

Rough start , I was given a twin room when I arrive instead of double room . I was put to an extension building outside the hotel . Next day I spoke to the Asian lady ( general manager) the most unhelpful manager I’ve meet . Never listen to me and she needed a customer service training - smile atleast and listen . Nice hotel but manager is a let down .

Bland. Disastrous decor. Indifferent housekeeping quality. Poor facility for electric outlets near bedside. Breakfast - showed made to order eggs on the signage but unavailable Lounge- closed at 800pm and not available therefore after a day of sightseeing. Price paid - not good value for money

Beautiful hotel. Room/suite was perfect for me. Staff were very helpful and professional. Breakfast the best I have had in a long time with good selection. Would hope to stay at this hotel again if I visit Brussels again. Would recommend.

Very helpful staff. Very comfortable bed for a good night’s sleep. I was happy with the regulated temperature in the room, especially on the hot summer day when I visited Brussels. Overall, a comfortable stay and a reasonable hotel. Yes, the building and the rooms are a little run down, but they were well maintained nevertheless. It might not be as luxurious as other hotels with the same star rating, but for the price I paid, I thought it was very reasonable.