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When arrived at the hotel, there was no body at the reception, or any explanation. I called the phone three times but the line was cut unilaterally, I knock the door but no reply. I found the bell behind the desk, which was hidden so that the customer can't ring. The reception mist came 10-15 minutes later and became very adrassive when I complaint. I understand that she was alone which I totally understand but there should be a memo at the reception to ask to wait a bit or leave a bell and prepare a message on the telephone answering machine. Nothing was prepared. I wrote a message to the manager as I was recommended by the receptionist, but I don't receive any reply neither. Hotel was Ok but the service was Aoi of question (I noticed that there are other good receptionists that I have to admit but my bad experience supersede).

Both location and hospitality was perfect. Hope to come back again.

部屋は広く、設備は整っている。スタッフもしっかりしており、安心して宿泊できる。

こちらのホテルは深夜にブリュッセルに着いたので利用しましたが、チェックインもスムーズで部屋もとても清潔で広く、大きなスーツケースを広げても、なお余裕がありました。南駅前は治安が悪いと言われていますが、駅から近いため、危険な雰囲気を感じなかったです。

客室は清潔で、スタッフも親切でした。