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"This is probably the friendliest hotel I have ever stayed in. It wasn't because they felt they had to be nice but genuinely all just seemed to be lovely people who couldn't do enough for me. Without trying to sound trite, it really was nice to come back to every time as they all seemed so pleased to see you. I thought I would be late arriving, as there was an issue on the railway line from Da Nang, so I messaged the hotel. Unlike most places I contact, the reply came back almost straight away. They welcome I got when I arrived was so warm, and the property so beautiful, I immediately booked for an extra night and would happily have stayed forever. I had a spa with Su, which I think originally should have been 60 minutes. However it took as long as it needed to and rather than just being a set massage from the menu, it was entirely suited to my needs and I felt incredible after. The amazing manageress informed me at breakfast on my final day, that the railway line was again closed but she arranged a private car, that cost me less than the Grab I had to get on the way there. The driver did a detour via the spectacular Hai Van Pass and stopped at the top for me to admire the view at my own pace. I would love to back to this hotel or the other one they have. I even purchased a bottle of the scent you can smell throughout the hotel, to remind me of my stay."

"The Imperial had impeccable service - especially from Van Duc the doorman - and the location was great. Highly recommend staying here. The breakfast served as well was fantastic."

"My main issue is there is so much noise coming from the karaoke in the 11 floor while we stay on the 10 floor. Even it stops around 10 pm, but 7-10 pm every night is such the largest nuisance we have"

"Room is clean but not maintained regularly, both locks at entrance and patio were broken. Breakfast is not good as expected, Location is superb."

"We were very happy with our stay at Huong weGiang Hotel and Spa. The room was very comfortable and clean. The staff were all very friendly and helpful, and the hotel itself was spectacular, with fresh flowers, and gleaming entrance. We would highly recommend staying here on your next visit to Hue."