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DoubleTree by Hilton Hotel & Suites Houston by the Galleria

Photo gallery for DoubleTree by Hilton Hotel & Suites Houston by the Galleria

Featured Image
Outdoor pool, free cabanas, pool umbrellas
Room Amenity
View from Room
Down comforters, blackout drapes, cribs/infant beds, free WiFi

Overview of DoubleTree by Hilton Hotel & Suites Houston by the Galleria

DoubleTree by Hilton Hotel & Suites Houston by the Galleria

4 out of 5

3.5/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
77056, TX, Houston, 5353 Westheimer Rd

Explore the area

  • Popular LocationRichmond Avenue13 min walk
  • Popular LocationUptown Plaza15 min walk
  • Popular LocationGerald D. Hines Waterwall Park15 min walk
  • AirportHouston, TX (HOU-William P. Hobby)30 min drive

Choose dates to view prices

About this area

Houston

In the city center, DoubleTree by Hilton Hotel & Suites Houston by the Galleria is in an area with good shopping. Menil Collection and Houston Natural Science Museum are cultural highlights, and travelers looking to shop may want to visit Memorial City Mall and CityCentre. Check out an event or a game at NRG Park, and consider making time for Houston Zoo, a top attraction not to be missed.
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Map

What's nearby

  • Richmond Avenue - 13 min walk
  • Uptown Plaza - 15 min walk
  • Gerald D. Hines Waterwall Park - 15 min walk
  • Schlumberger Headquarters - 19 min walk
  • Lakewood Church - 10 min drive

Getting around

  • Wheeler Station - 8 min drive
  • Houston Station - 19 min drive
  • Houston William Hobby Airport (HOU) - 30 min drive

Restaurants

  • The Restaurant on 2 – Alfresco dining lobby lounge. Serves dinner and light fare daily.

About this property

DoubleTree by Hilton Hotel & Suites Houston by the Galleria

4-star Houston hotel in Uptown with restaurant
Along with a restaurant, this smoke-free hotel has an outdoor pool and a fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a snack bar/deli, and valet parking. All 476 rooms provide conveniences like refrigerators and coffee makers, plus free WiFi and LED TVs with satellite channels. Room service, down comforters, and free weekday newspapers are among the other amenities available to guests. Housekeeping is available on request.
DoubleTree by Hilton Hotel & Suites Houston by the Galleria offers 476 accommodations with coffee/tea makers and complimentary weekday newspapers. Beds feature down comforters. 60-inch LED televisions come with premium satellite channels and pay movies.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA), Intertek Cristal (3rd party expert - Global), and Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast and lunch
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Self parking on site (USD 27.00 per night; includes in/out privileges)
  • Valet parking on site (USD 34 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 7:00 AM–noon on weekends: USD 19.95 for adults and USD 12.95 for children
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Outdoor pool
  • Shopping mall
  • Shopping

Family friendly

  • Cribs/infant beds (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator

Guest services

  • 24-hour front desk
  • Dry cleaning service
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Spanish

Business services

  • Business center
  • Computer station
  • Conference space (9202 square feet)
  • Meeting rooms - 8

Outdoors

  • BBQ grill(s)
  • Free pool cabanas
  • Garden
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Renovated entire property - April 2016
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Cribs/infant beds (surcharge)
  • Down comforter

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • 60-inch LED TV
  • Pay movies
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Oven
  • Refrigerator

More

  • Connecting rooms available
  • Free newspapers (weekdays)
  • Phone

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Policies

Check-in

Check-in from 4 PM - anytime
Early check-in subject to availability
Early check-in fee: USD 50.00
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 75 per pet, per day, plus a deposit of USD 50.00 per day
Up to 50 lbs
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 4 children stay free when using existing bedding
Rollaway/extra beds are available for USD 10.00 per night
Cribs (infant beds) are available for USD 10.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 50 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: USD 19.95 for adults and USD 12.95 for children (approximately)
  • Self parking fee: USD 27.00 per night (in/out privileges)
  • Valet parking fee: USD 34 per night (in/out privileges)
  • Pet deposit: USD 50.00 per day
  • Pet fee: USD 75 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 10.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

DoubleTree Suites Hilton Aparthotel
DoubleTree Suites Hilton Aparthotel Houston Galleria
DoubleTree Suites Hilton Houston Galleria
DoubleTree Suites Houston Galleria
DoubleTree Suites Hilton Houston Galleria Hotel
Doubletree Hotel Houston
Doubletree Houston
DoubleTree Hilton Hotel Houston Galleria
DoubleTree Hilton Houston Galleria

Frequently asked questions

Overall score and ratings

3.5

Good

Rating 5 - Excellent. 349 out of 955 reviews
5 - Excellent 37%
Rating 4 - Good. 191 out of 955 reviews
4 - Good 20%
Rating 3 - Okay. 158 out of 955 reviews
3 - Okay 17%
Rating 2 - Poor. 110 out of 955 reviews
2 - Poor 12%
Rating 1 - Terrible. 147 out of 955 reviews
1 - Terrible 15%

3.9/5

Cleanliness

3.7/5

Staff & service

3.4/5

Amenities

3.7/5

Property conditions & facilities
Write a review

3/5 Okay

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The view was nice and the area is perfect. That is it. The staff is nice but do not follow directions. This hotel is huge and they cant get around to every little thing but when you request no housekeeping they have people who come in after them and change the alerts in the account. We asked them not to come in our room due to covid. we brought our own cleaning supplies and cleaned up when we arrived and the rags were brown. glad we did. then all they di was make up the bed they didnt change the sheets and they stole the pillows we bought and dont get me started on what happened during check in.
Stayed 4 nights in Jul 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located next to The Galleria.
Stayed 1 night in Jul 2021

2/5 Poor

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
I’m not usually one to complain or leave negative reviews but to be honest, the area didn’t feel safe. I would want to know these things from others that book vacations and stays for their families. I was very disappointed in having to pay $30 a night parking. Too expensive for parking especially when we’ve already paid to stay at your hotel. Light out in bathroom, shower wasn’t full speed. Bed was not comfortable. The staff was the only thing that made this place welcoming. Thanks but no thanks, will not stay again.
Stayed 1 night in Jul 2021

1/5 Terrible

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
There was nothing about this hotel I liked other than the bed was clean. The valet/parking staff was rude to our group and very disrespectful! The hotel was to outdated to be charging its nightly rate! We kept getting the the run around about pricing and parking. When we asked for extra towels , due to COVID restrictions with cleaning, we received one washcloth and bathing towel.
Stayed 2 nights in Jul 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the beds and great customer service.
Stayed 1 night in Jul 2021