2/10 (非常に不満)
Adriana
出張, カップルで旅行
2025 年 9 月 1 日
気になった点 : スタッフとサービス
Paid Parking BUT No Security – Cars Keep Getting Broken Into! 🚨
This place is unsafe, poorly managed, and irresponsible. I will never stay here again, and I highly recommend you find a safer hotel if you value your safety and belongings.
WARNING!!!!!
Unsafe Hotel – Cars Are Getting Broken Into! 🚨
Do NOT stay at Embassy Suites by Hilton San Antonio Airport unless you want to risk having your car broken into. On the day we checked out, we found our truck window smashed and the inside destroyed.
This isn’t a one-time incident — this happens ALL THE TIME here. The day before, my husband noticed several other cars in the parking lot with the exact same damage. After talking to other guests, it’s clear this is a common problem at this hotel.
And the worst part? The hotel doesn’t care. We reported it to the front desk, and they did nothing — no security, no help, no responsibility. If management knows this is happening regularly.
This is unacceptable, irresponsible, and unfair. I paid for parking expecting safety and protection, and instead, I was left with a broken vehicle and zero support from the hotel.
I will never stay here again and strongly warn others: if you value your safety and your belongings, find another hotel.
Adriana
2025 年 8 月に 2 泊滞在