For being in downtown Waikiki, the location couldn’t be better. Having a parking spot is amazing. Having to figure out how to get your keys on the parking pass is difficult. we were lucky enough to show up during the week and before 5 o’clock, so I have to catch somebody at the business office. She did not speak English well so it was difficult to communicate, but she was able to get me the keys. I never did get the lockbox code, nor the code to the door at the condo in my email. I went back and double checked all my emails and my junk mail. It is not there. It would benefit everyone if the owner could figure out a way to skip that step. I saw other lockboxes on the fence at the condo which would be a better option, but what do I know. The toilet wasn’t working when we got there, but I quickly fix that, and some of the lights didn’t work well which weren’t an issue for us. I did request a one hour late checkout and was denied without paying extra. Given the check-in process and the fact that I had to fix the toilet, I was a little surprised by that. If you say it goes well without needing to communicate, it is a great place, I would be worried for someone who had to reach out because the response time is not very fast. The bed in the kitchen were in good order, there were towels and hand towels, but no wash clothes.