Hoeleden Vacations from ￥192,286

Room clean but very warm. Some works were ongoing but caused little disruption. Will stay again.

The front desk clerk was friendly and checked us in quickly. Our room was clean, quiet and very dark, which was what we needed for a good sleep. And the beds were very comfortable. There was only one towel despite the fact that we were four people booked in a quadruple room. And the wifi was not consistent, making it a challenge when ordering an Uber to the airport in the morning.

Rough start , I was given a twin room when I arrive instead of double room . I was put to an extension building outside the hotel . Next day I spoke to the Asian lady ( general manager) the most unhelpful manager I’ve meet . Never listen to me and she needed a customer service training - smile atleast and listen . Nice hotel but manager is a let down .

The room was clean and comfortable. We had some minor issues with the room; but the staff was very responsive to our requests. This was a very unique experience with the animation theme, which we enjoyed. It was close to the train station which was helpful to us because we arrived on the Eurostar from Paris and needed to take the ICE/DB to Berlin. We walked and took the Metro to the city center every day.

The outside of the hotel is having a major overhaul / revamp so is not at its best. Reception is stylish but once you are beyond that the hotel could do with a good dollop of TLC. A lick of paint on the walls, repairing chips on doors and other woodwork plus new carpets could transform this hotel. A good, well sized bathroom. A very large comfortable bed gave me a good nights sleep. I did have earplugs which were needed as the toilet system seemed to have life of its own. I'm not sure what was going on with it but it seemed to partially flush every 5 to 10 minutes throughout the night.