Hickstead Vacations from ￥177,276

Disappointed is the best I can say.Jacuzzi and steam room didn't work for 2 out the 4 days we stayed.Heater in the room didn't work on the last day and enquired 3 times .When I asked for a electric heater that was in the bar area I was told that I can come over to get it when they're close at 23:00.That was unacceptable to me and I don't think we're going to stay there again,bear in mind that we stayed 3 times over the years.

Room was very spacious with everything provided. You need to use your mobile to call reception though. Staff interaction was mixed. Dining and bar staff were good but changed every evening (5 nights) so there was no capacity to remember I was GF or that my wine was put away each evening. Reception rarely manned and I had to wait till someone appeared. Reception staff were fine once you spoke to them, but never looked up if you passed by or welcomed you back when you came in at the end of a day out. Nonetheless, I enjoyed my stay.

The rooms were very dusty and tiles in bathroom could do with some mould spray and a scrub. We had trouble getting robes and slippers sent to the room and then when they sent them they forgot slippers and 1 of the robes and we was nearly late for our treatment as was told to wait in our rooms for them. Reception team could have been more welcoming and smiley.

Great welcome from the staff at The Lodge Room comfortable, nice view over the golf course Great breakfast, coffee not so good Would still recommend